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    <title type="text">Law Office of Mark A. Ticer</title>
    <subtitle type="text">Law Office of Mark A. Ticer</subtitle>

    <updated>2025-03-31T14:04:52Z</updated>

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        <entry>
            <author>
									                    <name>On Behalf of Law Office of Mark A. Ticer</name>
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            <title type="html"><![CDATA[When is a Lie Not a Lie?]]></title>
            <link rel="alternate" type="text/html" href="https://www.ticerlawfirm.com/blog/2024/04/when-is-a-lie-not-a-lie/" />
            <id>https://www.ticerlawfirm.com/?p=48549</id>
            <updated>2024-04-01T16:38:37Z</updated>
            <published>2024-04-01T16:38:37Z</published>
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            <summary type="html"><![CDATA[Click here to read full article]]></summary>
			                <content type="html" xml:base="https://www.ticerlawfirm.com/blog/2024/04/when-is-a-lie-not-a-lie/"><![CDATA[<a href="/wp-content/uploads/sites/1604589/2020/05/WHEN-IS-A-LIE-NOT-A-LIE.pdf" target="_blank" rel="noopener" data-wpel-link="internal">Click here to read full article</a>]]></content>
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	        <entry>
            <author>
									                    <name>On Behalf of Law Office of Mark A. Ticer</name>
				            </author>
            <title type="html"><![CDATA[Examinations Under Oath, Proofs of Loss]]></title>
            <link rel="alternate" type="text/html" href="https://www.ticerlawfirm.com/blog/2024/04/examinations-under-oath-proofs-of-loss/" />
            <id>https://www.ticerlawfirm.com/?p=48548</id>
            <updated>2024-04-01T16:37:47Z</updated>
            <published>2024-04-01T16:37:47Z</published>
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            <summary type="html"><![CDATA[Most first party insurance policies include a provision allowing the insurance company to take the sworn testimony of one or all insureds, called an Examination Under Oath (“EUO”). An EUO is like a deposition. The insurance company’s attorney verbally asks questions of the insured under oath. A court reporter records the questions and answers. An EUO may also be videotaped.…]]></summary>
			                <content type="html" xml:base="https://www.ticerlawfirm.com/blog/2024/04/examinations-under-oath-proofs-of-loss/"><![CDATA[Most first party insurance policies include a provision allowing the insurance company to take the sworn testimony of one or all insureds, called an Examination Under Oath ("EUO"). An EUO is like a deposition. The insurance company’s attorney verbally asks questions of the insured under oath. A court reporter records the questions and answers. An EUO may also be videotaped. Sitting for an EUO is typically an obligation of an insured under the insurance policy, although that obligation is dependent on several factors.

Oftentimes, the notice seeking an insured’s EUO demands the insured provide a variety of documents at the EUO, including highly confidential and personal information such as tax returns, income statements, credit card statements, phone records, water bills, previous (and unrelated) insurance claim documents, criminal records, arrest records, lawsuits the insured has been involved in, divorce records, bankruptcy records, credit reports, etc., as well as other documentation such as photographs of the loss and damage to the property, police reports (if the loss is the result of a fire or theft), documentation of any of the property that has been repaired or replaced since the loss/damage, and receipts for the items of personal property lost, stolen or destroyed, etc. Insurance companies believe they can dig into a policyholder’s finances and other personal matters, searching for anything to avoid paying. In an EUO the insurance companies are looking for reasons to deny the claim rather than trying to find reasons to pay the claim and upholding its obligations to pay a valid claim promptly.

In theory, the EUO procedure should be a useful and efficient method for assisting the insurance company in reaching a wise and fair coverage decision regarding a claim. In practice, it is employed to pigeon-hole the unrepresented insured, catch him or her off-guard, and fish for irrelevant and personal information with the goal to obtain anything to support the already-made-decision to deny the claim. These strong-arm tactics are intended to intimidate and discourage the policyholder from making the insurer pay. Oftentimes, by the time the insurance company has requested an EUO, it has already submitted the insurance claim to a special investigation unit (SIU), suspects fraud or misrepresentation on the part of the insured, and is already planning to deny the claim.

During the EUO process, an insured will face experienced insurance defense lawyers who are trained in the art of investigation and cross-examination. A member of insurer’s SIU or other investigator may also attend. Just as the insurance company has an attorney present and asking questions of the insured, an insured should also have his or her own attorney to protect their rights. While an insured may feel confident that his or her claim is legitimate, it is not a good idea to participate in an EUO without sound legal advice and representation. Having a lawyer represent a policyholder in an EUO levels the playing field, encourages the insurance company to take the claim seriously, and deters the insurer and its lawyer from taking advantage of the policyholder and using bullying tactics.
<h2>Contact Us for Experienced Counsel</h2>
A knowledgeable lawyer can help guide you through the EUO process. To arrange a free initial consultation at our office in Dallas, Texas, please <a href="/contact/" data-wpel-link="internal">contact us online</a> or call [nap_phone id="LOCAL-REGULAR-NUMBER-1"] ([nap_phone id="TOLL-FREE-REGULAR-NUMBER-3"] toll free).]]></content>
						        </entry>
	        <entry>
            <author>
									                    <name>On Behalf of Law Office of Mark A. Ticer</name>
				            </author>
            <title type="html"><![CDATA[From Tilley to Gandy-Working in Shades of Gray]]></title>
            <link rel="alternate" type="text/html" href="https://www.ticerlawfirm.com/blog/2024/04/from-tilley-to-gandy-working-in-shades-of-gray/" />
            <id>https://www.ticerlawfirm.com/?p=48541</id>
            <updated>2024-04-01T16:32:44Z</updated>
            <published>2024-04-01T16:32:44Z</published>
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            <summary type="html"><![CDATA[From Tilley to Gandy – Working in Shades of Gray Authored and Presented By: David D. Disiere Martin, Disiere, Jefferson & Wisdom, L.L.P. 808 Travis, Suite 1800 Houston, Texas 77002 Telephone:713-632-1700 Facsimile: E-Mail: disiere@mdjwlaw.com Co-Authored and Presented By: Michael Huddleston Shannon, Gracey, Ratliff & Miller, L.L.P. 500 North Akard Street, Suite 2575 Dallas, Texas 75201 Telephone: 214-245-3075 Facsimile: E-Mail: mhuddleston@shannongracey.corn…]]></summary>
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<p align="center"><strong>From <em>Tilley </em>to <em>Gandy - </em>Working in Shades of Gray </strong></p>
<p align="center"><em>Authored and Presented By:
</em>David D. <strong>Disiere
</strong>Martin, Disiere, Jefferson &amp; Wisdom, L.L.P.
808 Travis, Suite 1800
Houston, Texas 77002
Telephone:<a href="tel:+1-713-632-1700" data-wpel-link="internal">713-632-1700</a>
Facsimile: [nap_phone id="FAX-REGULAR-NUMBER-2"]
<u><a href="mailto:disiere@mdjwlaw.com">E-Mail: disiere@mdjwlaw.com</a></u></p>
<p align="center"><em>Co-Authored and Presented By:
</em>Michael Huddleston
Shannon, Gracey, Ratliff &amp; Miller, L.L.P.
500 North Akard Street, Suite 2575
Dallas, Texas 75201
Telephone: <a href="tel:+1-214-245-3075" data-wpel-link="internal">214-245-3075</a>
Facsimile: [nap_phone id="FAX-REGULAR-NUMBER-2"]
<u><a href="mailto:mhuddleston@shannongracey.corn">E-Mail: mhuddleston@shannongracey.corn</a></u></p>
<p align="center"><em>Also Presented By:
</em>Mark A. Ticer
[nap_names id="FIRM-NAME-1"]
3300 Oak Lawn, Suite 700
Dallas, Texas 75219
Telephone: <a href="tel:+1-214-215-0666" data-wpel-link="internal">214-215-0666</a>
Facsimile: [nap_phone id="FAX-REGULAR-NUMBER-2"]
<u><a href="mailto:mticer@ticerlaw.com">E-Mail: mticer@ticerlaw.com</a></u></p>
<p align="center">Texas Institute of CLE 2004
TexasBarCLE
June 10 - 11, 2004</p>
<strong>From <em>Tilley</em> to <em>Gandy</em> - Working in Shades of Gray </strong>
<em>The Lawyer, who has made not only the scales of right but also the sword of justice his symbol, generally uses the latter not merely to keep back all foreign influences from the former, but, if the scale does not sink the way he wishes, he also throws his sword into it, a practice to which he often has the greatest temptation because he is not also a philosopher, even in morality.</em>

Immanuel Kant, <em>Perpetual Peace </em>(1795)

<strong>I. Introduction</strong>

This paper is intended to provide resource material upon which to begin and give framework to your assessment and research in ethical dilemmas in the tripartite relationship. By no means do we provide answers to your specific issues, as Texas precedent provides no such clearly articulated answers, merely oars to row your vessel. As you will see, practitioners navigating these waters will frequently find themselves in the fog and working in shades of gray.

We begin with an historical evolution of <em>Tilley </em>and its progeny to a practical application in the insurer/insured/defense attorney context. We also address issues of insurer control versus defense attorney control devices.

<strong><em>II. Tilley </em> and <em>its </em> Progeny: Evolution in Progress </strong>

<em>A. <strong>Tilley'</strong></em>

In <em>Tilley, </em>Douglas Starky, an employee of Prudential Drilling Company was working on a Prudential well site when he sustained an injury on or about November 25, 1967. Tilley, as an independent contractor to Prudential Drilling Company, was furnishing tools and employees for the lifting of casing pipe off a Prudential platform. Tilley's equipment and crew were lifting casing pipe, which slipped and fell upon Starky. Although Tilley's job foreman, Grady Fore, knew of the incident, it was disputed whether Fore or anyone else advised Tilley of the November 25, 1967 incident or whether Tilley had actual notice of the incident prior to Starky filing suit against Tilley on September 19, 1969.

Employers secured a standard non-waiver agreement from Tilley and engaged counsel to represent Tilley in the Starky litigation. Simultaneous with defense counsel's representation of Tilley in the Starky litigation, defense counsel also performed services for Employers which were adverse to Tilley on coverage issues. Specifically, defense counsel failed to advise Tilley of the conflict of interest while actively developing the late notice policy defense and evidence. Such evidence developed by Tilley's defense counsel served as the predicate for Employer's declaratory judgment action against Tilley, seeking to deny coverage on the grounds of late notice. Tilley countered that Employer's conduct and breach of duties served as a waiver of policy defenses and was so contrary to public policy that Employers was estopped, as a matter of law, from denying responsibility for the defense of the Starky

In addressing defense counsel's conduct, the Texas Supreme Court made evident that <strong><em>"custom, reputation, and honesty of intention and motive <u>are not the tests </u>for determining the guidelines which an attorney must follow when confronted with a conflict between an insurer who pays his fee and the insured who is entitled to his undivided loyalty as his attorney </em></strong><em>of record." <sup>2</sup></em>Instead, the Court examined the policy in question, which provided that the insurance company's obligation to defend the insured included providing an attorney to represent the insured which is selected, employed and paid by the insurance company. Nevertheless, such attorney becomes the attorney of record and the legal representative of the insured, and, as such owes the insured that unqualified loyalty as if he had been originally employed by the insured. <em>"If </em><strong><em>a conflict arises between the interests of the insurer and the insured, the attorney owes a duty to the insured to immediately advise him of the conflict"</em></strong>

The Court observed that the American Bar Association National Conference of Lawyers and Liability Insurers made a study of the recurring tripartite problem and issued a list of "Guiding Principles" for the guidance of liability insurers furnishing legal counsel for their insureds. Two of the Principles, which the <em>Tilley </em>Court approved of, include:
<blockquote>? IV. Conflicts of Interest Generally - Duties of Attorney. In any claim or in any suit where the attorney selected by the company to defend the claim or action becomes aware of facts or information which indicate to him a question of coverage in the matter being defended or any other conflict of interest between the company and the insured with respect to the defense of the matter, the attorney should promptly inform both the company and the insured, preferably in writing, of the nature and extent of the conflicting interest. . . .

? V. Continuation By Attorney Even Though There is a Conflict of Interests. Where there is a question of coverage or other conflict of interest, the company and the attorney selected by the company to defend the claim or suit should not thereafter continue to defend the insured in the matter in question unless, after a full explanation of the coverage question, the insured acquiesces in the continuation of such defense. .</blockquote>
These Guiding Principles are "not diluted or nullified" by a general non-waiver agreement.

Thus, acts not coming with the plain import of the non-waiver agreements, i.e., the carrier using the same attorney to represent the insured in the underlying liability action and to actively work against the insured on coverage of such claim or loss, may operate as a waiver of such non-waiver agreement and policy defenses. Thus, Employers' conduct served as a waiver of policy impediments.
<blockquote>Interestingly, <em>Tilley </em>has oft-been cited for the proposition that, in the tripartite relationship, the defense counsel has but one true client, the insured. However, a literal reading of <em>Tilley </em>imports no such rule; instead, <em>Tilley </em>provides that the insured is owed the same duties of loyalty and confidentiality as the insurer, and that in the event of a conflict, the defense counsel's duties flow to the insured as opposed to the carrier.

<em>v Tilley </em>provides instruction in the handling of conflicts situations. Also, <em>Tilley</em> provides that, "[I]f a conflict arises between the interests of the insurer and the insured, . . .", implying that there may be cases and circumstances which do <em>not </em>result in a conflict between the insurer and the insured. However, such proviso fails to consider the inherent struggle and conflict between the insurer and the insured regarding the control and handling of the defense of a particular matter.</blockquote>
<strong><em>B. Gandy <sup>3</sup></em></strong>

The Texas Supreme Court in <em>Gandy </em>made a number of rulings that have significantly affected Texas insurance law and practice and will continue to do so for the foreseeable future. First,

the Court eliminated the use of traditional "sweetheart deals" as a method for resolving tort claims and creating the damage basis for extra-contractual claims against the defendant's liability carrier. Second, the Court altered the rules relating to collateral estoppel and the binding effect of agreements or agreed judgments on carriers. Third, the Court held that declaratory actions may be brought prior to resolution of the underlying tort suit. Fourth, the Court, albeit in dicta, suggested that article 21.55 of the Texas Insurance Code applies to third-party liability carriers. Fifth, the Court's finding that certain agreements may so affect the judicial system that they are unenforceable has been used by some to assail a number of different types of agreements as contrary to public policy. Finally, the Court appears to have at least in part allowed to stand liability findings outside of the <em>Stowers </em>elements where the carrier assumed the defense of a suit that it in fact had no duty to defend.

<strong><em>I. History and Background</em></strong>

The case begins with a tragedy. The claimant, Julie Kathleen Gandy, was sexually molested by her stepfather, a service station operator named Ted Pearce, over a lengthy period of time. Gandy subsequently sued both the stepfather and her mother. Gandy alleged that her mother failed to warn her of her father's propensity to engage in such behavior. Pearce hired a local attorney, E. Ray Andrews, who was well known to Pearce. Andrews was hired to defend the civil suit filed in Dallas County, a related criminal action, and a divorce action.

Pearce asked his homeowners carrier, State Farm, to provide a defense and indemnity for the molestation claims against him. Pearce's attorney handled the defense during the time State Farm evaluated coverage. Eventually, State Farm told Pearce that it would defend him subject to a detailed reservation of rights, indicating the numerous reasons molestation was unlikely to be covered. In a separate letter, State Farm informed Andrews that it would allow him to continue to defend the case and that it would pay his fees. Thus, State Farm voluntarily agreed to provide independent counsel based on the circumstances of the case. State Farm provided a separate defense, subject to a reservation of rights to the estranged spouse of Pearce.

A month before State Farm had communicated with the insured about the defense subject to reservation, Andrews had already failed to properly answer discovery on behalf of Pearce. Unbeknownst to State Farm, Andrews continued to fail to properly answer the discovery, ultimately resulting in an award of monetary sanctions against Pearce and an order to produce adequate discovery answers.

State Farm was provided no information about this discovery dispute. State Farm later filed a declaratory action in federal court to determine whether there was a duty to defend and/or indemnify.

To avoid the coverage problems, the claimant's counsel pushed for death penalty sanctions for discovery abuse to establish an inadequate defense theory of recovery. Pearce convinced another local attorney with whom he had other business dealings to become involved in the case. Pattison arrived late, out-of-breath, and severely overheated at the courthouse for the sanctions hearing. He was given a reprieve by the judge on the evidentiary sanctions hearing and quickly began discussions with the claimant's counsel about doing a "sweetheart" deal, involving an assignment of Pearce's rights against State Farm in exchange for a covenant not to execute.

Pattison and Pearce indicated to the claimant that State Farm had wrongfully refused to defend. The attorneys then began the preparation and exchange of documents, which several months later culminated in an agreed judgment for $6,000,000. The agreed judgment was peppered with recitals intended to affect coverage, to falsely suggest the trial court had determined the agreement was not fraudulent and collusive, and to falsely suggest an actual hearing was held to bless this instrument. Pattison and Pearce continued to keep State Farm in the dark until the last day before the judgment became final. Pattison had been asked about the status of the case previously and feigned ignorance, stating he needed to review the file.

Upon learning of the judgment, State Farm's counsel sent a strongly worded letter to Pattison stating that an independent counsel defense had been offered subject to reservation of rights and that any failure to properly defend would be the responsibility of the insured. Behind the scenes, the claimant sent agitated correspondence to Pattison asking for confirmation that in fact there had been a wrongful refusal to defend, eventually asking for an affidavit to that effect that was never provided.

A bad faith suit was then brought by the claimant in Marshall, Texas, a city which had no ties to the underlying suit (which was brought in Dallas County) or the underlying facts (which occurred in yet another, different county). The suit was not only against State Farm, but also against E. Ray Andrews, the original trial counsel.'

(a) Trial Court's Coverage Ruling

Judge Bonnie Leggat granted State Farm's motion for summary judgment, holding that there was no duty to defend and no coverage for the underlying sexual molestation claims as a matter of law. Judge Leggat, a former prosecutor, made clear to the claimant's Dallas attorneys that they might that intent was inferred as a matter of law in a molestation claim such as that presented. Notably, the underlying pleadings included virtually every known theory for trying to invoke coverage in molestation cases, such as allegations of mental deficiency based on impulsive behavior, invasion of privacy and negligence in failing to seek treatment and warn others of his propensity to molest.

The case went to trial on the theory that E. Ray Andrews, the independent counsel hired by Pearce, was the agent of State Farm and that in any event State Farm had misled Pearce into believing that he was stuck with Andrews and could hire no one else as his counsel, though he did hire Pattison without consultation or notice to State Farm. The damage theory asserted was that if Pearce had in his words "constructive counsel," then he either would have been found innocent or at least would not have had a judgment against him for an amount as great as the $6,000,000 he agreed to have entered against him.

At trial, the jury was presented with the spectacle of a victim saying that her step-father molested her, her step-father saying that he did not molest her though he had plea bargained the criminal charges and agreed to a massive civil judgment against him, and then the victim's attorneys saying that the step-father was damaged by State Farm because he very well might have won the civil suit or at least better controlled the damages. Clearly, consistency was a hobgoblin in this case.

The trial became even more convoluted as Andrews, who had carefully eschewed showing up for the first two days of his own malpractice trial, suddenly appeared as a witness for the claimant. Andrews promptly recanted much of his prior deposition testimony to the effect that he was competent to handle civil cases and that he was not an agent of State Farm. On cross-examination, it was quickly learned that the claimant had dropped her suit against Andrews

less than two minutes before he took the stand. Andrews vigorously asserted that despite these damning circumstances, "like George Washington, I cannot tell a lie."

The jury awarded $200,000 in damages to the claimant based on alternative theories of liability such as negligence, agency, and violations of the Texas Deceptive Trade Practices Act (DTPA) and the Texas Insurance Code. The trial court rejected numerous strong challenges made by State Farm to the assignment/covenant fiction. The trial court followed the first opinion of the Texas Supreme Court issued in <em>American Physicians Ins. Exchange v. Garcia, </em>36 TEX. SUP. CT. <em>J. </em>406 (Dec. 31. 1996).

(b) Court of Appeals' Decision

The Texarkana Court of Appeals found that there was legally sufficient evidence to support the liability findings based on the notion that State Farm voluntarily assumed a duty to defend that it did not have contractually and that it had a duty to carry out this assumed duty with reasonable care. The court stated that State Farm did not "explicitly set out the extent of its responsibility, its relationship with Andrews, or Pearce's options to select counsel of his own" would support liability under each of the alternative theories of liability.

The court of appeals reluctantly held that the agreed judgment was some evidence of damages and thus ignored the fact that the covenant not to execute was the legal equivalent of a release and thus extinguished the harm from the judgment if any. The court vigorously criticized the use of such "sweetheart" deals because they perpetrate a fraud on the court and perpetuate an untruth -­that the insured may have to pay the agreed judgment. The court stated that the judgment in <em>Gandy </em>was a "sham."

The court also criticized the decision of the Texas Supreme Court in its initial opinion in <em>American Physicians Ins. Exchange v. Garcia, supra. <sup>2</sup></em>"Despite our protestations noted above, it appears that our Supreme Court is of the opinion that, even when there is a covenant not to execute, the amount of the judgment can be evidence of some damage to the one who suffered the judgment." 880 S.W.2d at 138. The court stated that this approach was inconsistent with the decision of the Texas Supreme Court in <em>Elbaor v. Smith, </em>845 S.W.2d 240 (Tex. 1992), in which the court had found Mary Carter agreements to be contrary to public policy because they "skew the trial process, mislead the jury, promote unethical collusion between nominal adversaries, and create the likelihood that a less culpable defendant will be hit with the full judgment."

<strong><em>2. The End </em></strong><em>of <strong>Sweetheart Deals</strong></em>

<em>Gandy </em>did not present a classic "sweetheart deal." The classic approach had been to agree to an assignment and have either a form of "prove-up" "trial" or enter an agreed judgment. The carrier was, <em>pre-Gandy, </em>not clearly permitted to attack the reasonableness of the damages findings, thus allowing the insured and the claimant to set the amount of extra-contractual damages without any real limits other than their own imagination. The reasoning of prior cases was that to challenge the award would be an impermissible "collateral" attack on the underlying judgment. <em>Employers</em>

<em>Cas. Co. v. Block, </em>744 S.W.2d 940, 943 (Tex. 1988). The classic "sweetheart" scenario occurred where there had been a <em>Stowers </em>demand that was no accepted by the carrier.

In <em>Gandy, </em>the carrier did not deny coverage, defended subject to a reservation of rights, and did not receive a <em>Stowers </em>demand prior to entry of an agreed judgment. Instead, the insured claimed that the defense counsel he had selected became a State Farm attorney and thus under <em>Ranger Ins. Co. v. Guin, </em>the carrier was responsible for the malpractice of this attorney. In short, rather than looking to the judgment as proof of damages in excess of policy limits as a matter of law, the damages question in the bad faith cases turned on whether a different result as to liability or damages would have been achieved if "proper" defense counsel had been selected and/or monitored. Thus, again in contract to the typical "sweetheart scenario," the damages in <em>Gandy </em>were not established as a matter of law to be the amount agreed to in connection with the agreed judgment.

As to whether the insured could lawfully assign his cause of action to the claimant, the Court held:

[A] defendant's assignment of his claims against his insurer to a plaintiff is invalid if (1) it is made <strong><em><u>before an adjudication </u></em></strong>of plaintiff's claim against defendant in a <em>fully <strong>adversarial trial, </strong></em>(2) defendant's insurer has tendered a defense, and (3) either (a) defendant's insurer has accepted coverage, or (b) defendant's insurer has made a <em>good faith effort </em>to adjudicate coverage issues prior to the adjudication of plaintiffs claim.

<em>Id. </em>(emphasis added). The Court made clear that this list of factors in combination or otherwise was not immutable and would have to be examined in each case. the assignability of choses in action as a matter of equity, the common law has always recognized serious concerns about the fairness of trials resulting from such transactions and the fact that such agreements exponentially increase and stir-up litigation in a champertous fashion. <em>Id. citing</em> RESTATEMENT (SECOND) OF CONTRACTS § 317(2)(b) (1981) and numerous other authorities. The court then analyzed four prior decisions in which it had found assignments to be contrary to public policy, including decisions relating to non-assignability of legal malpractice claims, unenforceability of Mary Carter agreements, non-assignability of direct claims to a settling co­defendant, and non-assignability of interests in estates. <em>Id. </em>The court concluded that it had never "upheld assignments in the face of concerns that such agreements might increase and/or distort litigation.

The court then turned to the specific situation presented in <em>Gandy. </em>First, the court stated that the point of the assignment/covenant in that case "was not to end the litigation but to prolong it." Second, the court went to great lengths to point out how the litigation against State Farm had been "distorted" by the arrangement. The court noted that <em>Gandy </em>and her counsel had taken widely varying positions regarding damages, asking for $1 million in pleadings, testifying to $50,000 per occurrence, deciding to enter a judgment for $12,500 per occurrence because any greater sum would not be reasonable, and then urging in the bad faith case that even the $12,500 per occurrence awarded by the agreed judgment was not fair because Pearce would have had a lesser amount awarded if competent counsel had been provided. The court also noted that Pearce denied guilt, pleaded nolo contendere to abuse charges, admitted and agreed to abusing <em>Gandy, </em>and then at trial again denied abusing her.

The court strongly discouraged such facile and convenient position shifting:
<blockquote>Parties often take inconsistent positions in lawsuits. Generally the law permits this. Here the parties took positions that appeared contrary to their natural interests for no other reason than to obtain a judgment against State Farm. . .The court of appeals did not exaggerate when it called Gandy's agreed judgment against Pearce "a sham", or when it stated that the judgment "perpetuates a fraud" and "an untruth."</blockquote>
The court then discussed several different problem situations that involved similar problems.

The court noted that a common characteristic of the problems with assignments and covenants is that the claimant will want such an agreement if either his claim against the insured is weak or his chance of recovery against the insured is small. Once the agreement <em>is </em>made, the insured no longer has an incentive to oppose the claimant, thus either agreeing to a judgment or laying down at a brief evidentiary hearing in which the insured's defense and participation are "minimal." The court noted that where the judgment is not the result of a fully adversarial trial, it is difficult, if not impossible, to determine what a real litigated recovery would have been, particularly without the assistance and cooperation of the insured. Under such circumstances, the fact that such agreements encourage settlement does not obviate the fact that they distort the trial and end in results that are worse than if there had been no settlement.

<em>3. <strong>Collateral Estoppel and Collateral Attack</strong></em>

The <em>Gandy </em>Court overruled the holding in <em>Block, supra, </em>that a challenge to the amount of an agreed judgment was an improper "collateral attack" on the judgment. The Court stated:
<blockquote>In no event, however, is a judgment for plaintiff against defendant, rendered without a fully adversarial trial, binding on defendant's insurer by plaintiff as defendant's assignee.</blockquote>
The court expressly disapproved of language in its own opinion in and that of the Fifth Circuit in <em>United States Aviation Underwriters, Inc. v. Olympia Wings, </em>896 F.2d 949, 954 (5th Cir. 1990), to the contrary. Thus, a carrier may always contest the amount of the so-called judgment where it is not the result of a fully adversarial proceeding and not face the challenge that such an attack is an impermissible collateral <strong>attack. <em>Thus, even a carrier which has wrongfully refused to defend may still challenge a set-up or non-adversarial judgment.</em></strong>

The court, in reviewing the approaches taken by a number of other jurisdictions, firmly rejected any rule for future, different cases that would rely upon a retrial of the underlying case or an attempt to determine the reasonableness of any settlement entered without the carrier's consent. The court concluded that once the parties changed positions, "their views are altered, and it is very difficult to determine what might have been." Thus, the court concluded that this type of hindsight inquiry should be avoided absent "compelling reasons" to the contrary. <em>The court reasoned that pre­judgment coverage adjudication eliminates the need for such agreements or such inquiries. </em>The court reiterated its warning:
<blockquote><strong><em><u>In no event </u></em></strong>should a judgment <em><u>agreed to </u></em>between plaintiff and defendant be binding on defendant's insurer. If an insurer's liability is to be litigated in an action by a plaintiff as a[n] [insured's] assignee after such a judgment is rendered, it should be done on the strength of the plaintiffs claims rather than the generosity of defendant's concessions.</blockquote>
<em>Id.</em>

This aspect of the decision in <em>Gandy </em>leaves unclear the extent to which the Court will find certain types of settlement arrangements and procedural methods of resolving the underlying

suit binding on the carrier. For example, the Texas courts have not clearly addressed whether a default judgment rendered because the insured was too impecunious to defend itself is one that is fully adversarial or whether it need not meet the fully adversarial test. Additionally, the courts have not explained to any significant degree what is entailed in "fully adversarial," what are the markers.

The recent decision of the Dallas Court of Appeals in <em>Stroop v. Northern County Mut. Ins. Co., </em>2004 WL 817461 (Tex. App.-Dallas, April 16, 2004), answers at least the question of whether a trial of the merits of the underlying suit and the pertinent coverage issues in a later coverage suit can satisfy the adversarial requirement. In that case, the parties entered into an agreed judgment as the method for settlement. The agreement included an assignment of rights against the carrier in return for a covenant not to execute against the personal, non-insurance assets of the insured. <em>Id. </em>at * 1-2. Subsequently, and as an alternative method of recovery/protection against <em>Gandy, </em>the claimants obtained a turnover of rights against the carrier. <em>Id. </em>at *2.

The court held that <em>Gandy's </em>requirement of a fully adversarial trial could not be met by a coverage trial of he liability and damages facts from the underlying suit because once the defendant made the assignment, the adversarial process was adversely affected because the defendant of necessity had no stake or a drastically different stake or incentive in fighting the findings. <em>Id. </em>at *3. In short, reconstructing a defense does not amount to a fully adversarial trial.

The court also rejected arguments that the turnover order, involuntary as it was purported to be, somehow called for a different rule to apply. The court held that regardless of whether under a turnover order or otherwise, "the <em>Gandy </em>principle applies." <em>Id. </em>at *4.

The future of <em>Gandy </em>will ultimately be decided to a large degree in bankruptcy courts. Special settlement arrangements negotiated and approved by the bankruptcy court could in effect result in bankruptcy law supplanting or being "supreme" to Texas substantive law. One of the more interesting areas for <em>Gandy </em>to be considered is the "pre-pack" bankruptcies being used in many mass toxic tort settings. A reorganization plan is voted on and approved with the persuasive influence of the claimants; the bankrupt insured has little or no reason to challenge valuations made by the claimants and memorialized in the final approval of the plan. The approved plan is then treated as a "judgment" to be executed on against the carriers. No trial is held; at best, some minimal proof of the qualifying type of injury is submitted under the scrutiny of a "futures" representative appointed by the court, but typically suggested by the claimants and perhaps the insured. No trial; no fully adversarial trial; no recovery under <em>Gandy </em>or is <em>Gandy </em>superseded by federal bankruptcy law?

<strong><em>4. Pre-Tort Resolution Declaratory Actions</em></strong>

The <em>Gandy </em>Court noted that <strong><em>the need for the insured to protect itself against personal liability </em></strong>does not exist where it can obtain a determination of whether there is coverage or not before the entry of an adverse judgment against it. <sup>3</sup><strong><em>(Query whether this means that the rules are different where an declaratory action is unavailable?) </em></strong>The court did not discuss the fact that before <em>Gandy </em>there had been a strict bar to the litigation of the duty to indemnify before resolution of the underlying case. <sup>4</sup> The court appeared to find that such actions are not only permissible but are also encouraged because they remove uncertainty that vexes all concerned with the underlying case and the coverage issues.

Many refused to find that <em>Gandy </em>changed the long-standing prior law holding that pre-judgment adjudication of indemnity was constitutionally improper. Indeed, most thought it very curious that a long-standing rule of constitutional dimension would be altered by a passing comment without any real discussion of the issue or the prior case-law such as <em>Burch.</em>

The Supreme Court revealed another wrinkle on this issue in <em>Farmers Tex. County Mut. Ins. Co. v. Griffin, </em>955 S.W.2d 81, 84 (Tex. 1997). In that case, the court held that in the factual circumstances presented hi that case, the insured's right to indemnity could be determined prior to resolution of the underlying suit. The court in <em>Griffin </em>reasoned that the controlling constitutional provision at issue in <em>Burch </em>was Article V, section 8, of the Texas Constitution, which required a determination that the amount in controversy had to be valued at or amount to five hundred dollars. The court noted that until the underlying case went to judgment, no one could be sure of whether the amount in controversy requirement was met. One wonders why this requirement would not also present a problem in duty to defend cases as well. <em><u>Also, it is indeed strange </u><u>that this particular "amount in controversy" point was not discussed at all in Burch.</u></em>

The <em>Griffin </em>court held that Section 8 has now been amended. The court held that the language was sufficiently broadened to permit a court to resolve jurisdiction issues pertaining to pre­judgment declaratory actions regarding indemnity prior to resolution of the underlying suit. The court also noted that it had "hinted" at this change in the law in <em>Gandy </em>when it observed that indemnity issues are not always "non-justiciable before liability is resolved." <em>Id. </em>at 83.

The court held that only some indemnity issues are justiciable. In this respect, the court made two critical points. First, the court warned:
<blockquote><strong><em><u>It may sometimes be necessary to </u><u>defer resolution of indemnity </u><u>issues until the liability litigation </u><u>is resolved. </u></em></strong>In some cases, coverage may turn on facts actually proven in the underlying lawsuit. For example, the plaintiff may allege both negligent conduct and intentional conduct; a judgment based on the former type of conduct often triggers the duty to indemnify, while a judgment based on the latter usually established the lack of a duty. <strong><em>In </em></strong><em><u>many cases, however, the court may appropriately decide the rights of <strong>the parties before the judgment is rendered in the underlying tort suit. </strong></u></em></blockquote>
<em>Id. </em>(emphasis added). Of course, the example given is erroneous and contrary to prior Texas law. A mere finding that the insured is negligent does not submit and will not bind the carrier as to whether the intended harm exclusion or the accident requirement of the policy is met.

Second, the court in <em>Griffin </em>expressly limited its holding to the situation where the insured has no duty to defend and the same reasons that would negate the duty to defend negate any possibility the insurer would ever have a duty to indemnify. Thus, while "actual facts" are typically used to determine the duty to indemnify, the court held in <em>Griffin </em>that a court could hold that there was no duty to indemnify if there was no duty to defend under the pleaded facts. This court based its decision on the notion that the duty to defend is broader than the duty to indemnify, and if there was no duty to defend, there logically could be no duty to indemnify. Thus, <em>Griffin </em>is not an unlimited holding that declaratory actions will work in every case for determining whether there is a duty to indemnify, indemnity prior to resolution of the underlying suit.

The courts of appeal generally adopted a narrow reading of <em>Griffin. </em>In <em>Calderon v. Mid-Century Ins. Co. of Texas, </em>1998 WL 898471, *4 (Tex. App.-Austin 1998, no writ), the court held that there was a duty to defend and thus it could not determine indemnity prior to resolution of the underlying suit. The court held that the underlying suit would determine whether there was a duty to indemnify and that to act prior to resolution of that suit would be "premature."

The San Antonio Court of Appeals reached the same result in <em>Foust v. Ranger Ins. Co., </em>975 S.W.2d 329, 331 (Tex. App.-San Antonio 1998, writ denied). The court held there was a duty to defend and thus <em>Griffin </em>did not apply to allow indemnity to be determined. The court emphasized that <em>Griffin </em>did not profess to overrule the <em>Burch </em>rule against providing advisory pinions regarding indemnity. <em>Id. </em>at 332 n. 1.

In <em>Matagorda County v. Texas Ass 'n of Counties Govt. Risk Mgmt. Pool, </em>52 S.W.3d 128 (Tex. 2000), the court held that a carrier was not entitled to unilaterally reserve the right to and then sue the insured for reimbursement of amounts tendered towards settlement of the underlying case against the insured based on the fact that there is no coverage. Insurers have repeatedly urged that unilateral reimbursement is a critical protective device to avoid <em>Stowers </em>exposure. The court in <em>Matagorda </em>did permit the use of an agreement between the insured and the insurer to allow reimbursement, bilateral reimbursement.

The court in <em>Matagorda </em>reasoned that there was no great need for unilateral reimbursement in light of the availability of an early declaratory action brought prior to resolution of the underlying suit. The court stated that if the insured will not consent or agree to allow reimbursement, the carrier can always "seek prompt resolution of the coverage dispute in a declaratory action." The court broadly suggested that declaratory actions are readily available on questions of indemnity prior to resolution of the underlying suit. <em>Id. </em>at 135. The court added:
<blockquote>In <em>Gandy, </em>we required insurers either to accept coverage or make a good-faith effort to resolve coverage before resolving the underlying claim . TAC's position undermines <em>Gandy </em>by reducing insurers' incentive to seek early resolution of coverage disputes.</blockquote>
<em>Id. </em>The effect of this court's ruling will clearly be to encourage the filing of a declaratory action on coverage in every action involving coverage issues. This ruling will lead to great confusion and debilitating delay. The caseloads of the courts will double for every case with a coverage issue. Unless the court's statements in the <em>Matagorda </em>opinion regarding <em>Griffin </em>were intended to indicate that <em>Griffin </em>is being expanded, then declaratory actions are absolutely not available to resolve whether there is a duty to indemnify in most cases. They are certainly not available where there is a duty to defend, the opposite situation from that presented in <em>Griffin. </em>Declaratory actions would also not appear to be available where only some claims or damages may be covered.

The <em>Griffin </em>exception has now been followed in at least one federal declaratory action. In <em>Southwest Tank and Treater v. Mid-ContinentCas. Co., </em>2003 WL 223445, *6 (E.D. Tex. 2003)(Davis, J.). In that case, the court broadly held that if there is no duty to defend, then there will not be a duty to indemnity. The court held that there was no duty to defend and thus no duty to indemnify based on the exclusion for the repair &lt;!-- [if gte vml 1]&gt;
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&lt;![endif]--&gt;or replacement of property because the insured's work was performed on it.

Recently, in <em>Westport Ins. Co. v. Atchley, Russell, Waldrop &amp; Hlavinka, </em>267 F. Supp.2d 601, 626 (E.D. Tex. 2003), the court held that the general rule in Texas is that indemnity cannot be determined until resolution of the underlying suit. The only exception, the court noted, is when the court determines that there is no duty to defend and no set of facts alleged would invoke coverage, citing <em>Griffin. </em>The court also refused to resort to extrinsic evidence to determine the duty to defend and thus also the duty to indemnify. In <em>Utica Nat'l Ins. Co. v. American IndemnityCo., </em>2003 WL 21468776, *6 (Tex., June 26,2003), the Supreme Court gave slightly more insight into when indemnity can or cannot be determined as a matter of law based on the pleadings. The degree of insight is muddied by the fact this is a plurality opinion. Interestingly, the court made these comments in a case in which the parties agreed that the duty to defend could be determined as a matter of law and in which the underlying suit had already been settled and the coverage litigation filed afterward. One of the issues presented in the case was whether the injection of patients with an infected hypodermic needle was a cause of the insured's liability. In other words, the court concluded that the policy in question, which excluded coverage for claims "due to" professional services, required proof that the professional act was a liability-causing act and not an innocent act that was a part of the chain of causation. <em>Id. </em>at *4-5. The Supreme Court noted that in <em>Griffin, supra, </em>it had held that indemnity often turns on the resolution of factual issues. The court, quoting <em>Griffin, </em>stated:
<blockquote>"It may be sometimes necessary to defer resolution of indemnity issues until the liability litigation is resolved. In some cases, coverage may turn on facts actually proven in the underlying lawsuit. For example, the plaintiff may allege both negligent conduct and intentional conduct; a judgment based upon the former type of conduct often triggers the duty to indemnify, while a judgment based on the latter usually establishes a lack of a duty."</blockquote>
<em>Utica, supra, </em>at *6 (quoting <em>Griffin, </em>955 S.W.2d at 84). The court applied this rule to the case before it, reasoning:
<blockquote>The injured patients alleged both professional and general liability. A determination by the finder of fact that the infection was caused by the breach of a professional standard of care-for example, a finding that the infection was caused by the doctor's negligent administration of the anesthetic-would negate [the carrier's] duty to indemnify [under the professional services exclusion]. If, however, the professional services were rendered with due care, then the exclusion would not apply.</blockquote>
<em>Id. </em>Thus, it would appear that the fact of the settlement does not foreclose in any way the ability to resolve true coverage-related factual issues. Is the court suggesting that since the case basically came to it based on facts alleged and limited by agreement of the parties to those plead somehow makes <em>Griffin </em>relevant?

It is important to note that the opinion suggests that in appropriate cases the <em>Griffin </em>exception can still be used to determine the duty to indemnify, even if the underlying suit has settled and the duty to defend is moot. Thus, the court could resolve a moot issue to resolve a live indemnity controversy.

Of course, the reasoning in <em>Utica </em>is bewildering. Normally, the duty to indemnify is determined by the actual facts upon which "liability" is based. Here, there was a settlement and thus the determination of "liability" was not contained in a verdict and/or judgment. The court appears to be suggesting that because of the "due to" language, the parties will actually litigate for the first time whether the injection itself was done negligently and thus could have created a liability "due to" professional services. The court does not appear to answer whether more than the "injection" itself could be considered. The insureds were also alleged to have been negligent in maintaining the medicine box where anesthetic vials were kept. The opinion certainly does not appear to foreclose the use of this "professional act" as a theory. A footnote to the opinion states that the parties agreed that this theory would involve general as opposed to professional conduct. <em>Id. </em>at 7 n.2. This agreement was only "for purposes of this appeal." One would expect that the gloves will be off at the new trial on this issue. Nevertheless, the dissenting opinion of Justice Enoch suggests that the court has indeed cut off any theory that the administration of the medicine lock-box as a basis of professional liability subject to exclusion. <em>Id. </em>at *7. The court also does not answer the question of what happens if there are mixed findings, in other words some liability "due to" professional services and some not. The court clearly rejected the notion that the injection was professional and served as the hub of the wheel of all liability, thus invoking the concurrent cause doctrine or related and interdependent doctrine to cut-off all liability, discussed in the briefs but not explained by name in the opinion.

<em>Utica </em>is still pending. Both sides have filed motions for rehearing, and the case has been reargued to the Court. These motions raise a number of issues, including whether the concurrent cause and/or related and interdependent rules till exist after the plurality decision.

<em>5. Applicability of <strong>21.55 to Third-Party
Liability Carriers </strong></em>

Admitting that declaratory actions may be a burden to the insured, the court noted that attorney's fees can be recovered by the insured and that an interest penalty may be awarded under TEX. INS. CODE art. 21.55, sec. 6 (Vernon's Supp. 1996). Since <em>Gandy, </em>the courts applying Texas law on this issue have been badly split. The most recent decision is that of the Dallas Court of Appeals in <em>TIG Ins. Co. v. Dallas Basketball, Ltd., </em>2004 WL 352079, slip op. at *6­7 (Tex. App.-Dallas, Feb. 25, 2004, reh'g overruled), which held that the statements regarding 21.55 in <em>Gandy </em>were dicta and that the better view was that the statute had no application to third-party liability carriers. This issue is also before the Supreme Court in <em>Northern County Mutual Insurance Company v. Davalos, </em>84 S.W.3d 314 (Tex. App. - Corpus Christi 2002, pet. granted/pending).

<strong><em>6. Impact on Other Agreements</em></strong>

<em>Gandy </em>does not appear to have had any significant impact regarding the challenging of other types of agreements as against public policy. The prior decisions of the Supreme Court, such as <em>Elboar v. Smith, </em>845 S.W.2d 240 (Tex. 1992)(Mary Carter agreements), seem to provide more real guidance and instruction than <em>Gandy </em>itself. The Court certainly shows no desire in <em>Gandy </em>to greatly expand the categories of agreements contrary to public policy, which could obviously have a deleterious effect itself.

<strong><em>7. Other Torts-Assumed Duty</em></strong>

The elements of <em>Stowers </em>simply could not and were not satisfied under the facts in <em>Gandy. </em>The court of appeals rejected arguments that the lack of any duty to defend and/or indemnify prevented any extra-contractual liability under either the DTPA/Insurance Code or under common law negligence. The theory was simply that State Farm failed to inform the insured that he could change attorneys and State Farm would still agree to pay for the defense. The insured claimed that even though he picked the lawyer who mishandled discovery and got him sanctioned, he thought, based on the carrier's communications, that he had to proceed with this lawyer and this lawyer only. The court of appeals thus in effect sanctioned a claim against the carrier for in effect derivative liability for the malpractice of the defense attorney based upon inadequate or misleading communications with the insured about the defense being provided. The negligence count was more obtuse, being based primarily on the assumption of duty concept. It is unclear whether the court of appeals would have reached the same result in <em>Gandy </em>after <em>State Farm Mutual Automobile Insurance Company v. Traver, </em>980 S.W.2d 625 (Tex. 1998)(holding that carrier cannot be held vicariously liable for the acts of the insurance defense attorney).

<strong><em>C. Maryland Insurance Company</em></strong>

In <em>Maryland Insurance Company, </em>Don Nelson, an employee of Head Industrial Coatings &amp; Services, Inc., sued Texas Utilities Electric Company and others for personal injuries he sustained while working on TU's premises. TU cross-claimed against Head Industrial for contractual indemnity (the "PI Suit"). Head Industrial, in turn, sought coverage and defense from its CGL insurer, Maryland Insurance Company. Prior to Nelson's injury, Head Industrial had been assured by Maryland's local recording agent, Gans &amp; Smith Insurance Agency, that Head Industrial had $500,000 coverage for claims such as Nelson's. However, in fact, Gans &amp; Smith had failed to procure the coverage because of a clerical error. Thus, when presented with the PI Suit, Maryland Insurance, relying upon the policy language and unaware of Gans &amp; Smith's actions, denied coverage and refused to defend Head Industrial in the PI Suit. Head Industrial then sued Maryland Insurance and Gans &amp; Smith.

Thereafter, in the PI Suit, TU and Head Industrial each assigned to Nelson their claims against Maryland Insurance, and Nelson agreed to prosecute the claims and attempt to recover TU's and Head Industrial's defense costs in the PI Suit. Head Industrial and Gans &amp; Smith guaranteed Nelson a recovery of $500,000 and Nelson promised not to enforce any judgment against their assets. The parties released their claims against each other except as provided in the settlement. Head Industrial also dismissed its action against Maryland Insurance and Gans &amp; Smith. Nelson obtained a judgment against TU and Head Industrial for $1.8 Million, after a brief, non jury trial.

Nelson subsequently sued Maryland Insurance in Head Industrial's name seeking policy benefits and damages due to the denial of defense and coverage of Head Industrial in the PI Suit. Nelson also alleged that Maryland Casualty breached its duties of good faith and fair dealing, Insurance Code and DTPA duties owed to Head Industrial. Shortly before trial, Maryland Insurance learned of Gans &amp; Smith's mistake, and offered the policy limits of $500,000, which Nelson/Head Industrial refused. The matter proceeded to trial, wherein the court rendered judgment against Maryland Insurance, compensating Nelson/Head Industrial for the sum of the judgment in the PI Suit, defendants' costs and attorneys' fees in the PI Suit, statutory penalties under Tex. Insur. Code Art. 21.55, prejudgment interest and attorneys' fees.

A divided court of appeals modified the judgment to limit actual damages to the $500,000 policy limits, defense costs in the PI Suit, and eliminate the Art. 21.55 damages, instead trebling the actuals.

In its summary analysis, the Texas Supreme Court refused to recognize a cause of action for breach of the duty of good faith and fair dealing in the third-party context. "Texas law recognizes only one tort duty in this [third-party claim] context, that being the duty stated in <em>Stowers Furniture Company v. American Indemnity Company, </em>15 S.W.2d 544 (Tex. Comm'n App. 1929, holding approved). The Court determined that an insured is fully protected against his insurer's refusal to defend or mishandling of a third-party claim by his contractual and <em>Stowers </em>rights. "Imposing an additional duty on insurers handling third-party claims is unnecessary and therefore inappropriate." The Court also determined that the "damages are not trebled" and a third-party claim was not subject to penalty under Art. 21.55 "for the reasons explained by the court of appeals."
<blockquote>• We observe that <em>Head Industrial </em>involved common law claims for breach of the duty of good faith and fair dealing, not statutory violations of Tex. Insur. Code Ann. Art. 21.21. Since the rendition of <em>Head Industrial, </em>the Dallas Court of Appeals has issued <em>Chickasha Cotton Oil Company v. Houston General Insurance Company <sup>5</sup></em> which noted that the Insurance Code was modified in 1995, after suit was filed in <em>Head Industrial, </em>by adding § 4(10) which permits an insured to sue its insurer for unfair settlement practices as a statutory claim under Art. 21.21, including claims in the third-party context.

• Art. 21.55 was held not to apply to this third-party liability claim and claim for defense because the claim was filed and presented to the carrier and the carrier denied defense and coverage all almost one full year prior to the enactment of Art. 21.55. It appears that the parties did not address or argue the distinction between a first-party claim under Art. 21.55 and a third-party claim and demand for defense under Art. 21.55

• Subsequently, <em>TIG Insurance Company v. Dallas Basketball, Ltd., </em>129 S.W.3d 232 (Tex. App. - Dallas 2004, rehrg overruled April 05, 2004) has determined that Art. 21.55 is not applicable to an insured's claim for a defense of a third-party liability action. This issue remains unresolved, however, as indicated in the <em>Davalos </em>decision discussed below.</blockquote>
<strong><em>D. Davalos</em></strong><em><sup>6</sup></em>

Timoteo Davalos was injured in an automobile accident in Dallas County, Texas in October, 1995. Davalos sued the driver of the other vehicle in Matagorda County, Texas and a North Carolina insurer. The driver and his wife sued Davalos in Dallas County, Texas. Davalos hired is own counsel who filed an answer and motion to transfer venue of the Dallas County case to Matagorda County.

Davalos' attorney promptly sent the petition for the Dallas County case to Northern County and requested that it provide a defense to Davalos. Northern County responded by requesting that Davalos withdraw his motion to transfer venue and then allow Northern County's selected counsel substitute in. Davalos refused to withdraw his motion to transfer venue, and maintained his selected counsel.

Subsequently, Davalos sued Northern County in Matagorda County alleging that Northern County breached its duty to defend Davalos in the Dallas County action, engaged in unfair methods of competition and unfair or deceptive acts or practices under Tex. Insur. Code Ann. Art. 21.21, and violated Tex. Insur. Code Art. 21.55 by failing to undertake Davalos defense.

The trial court found for Davalos on cross motions for summary judgment. Judgment was entered for Davalos for $15,000 for breach of contract and an additional monetary award for Davalos' claim under Art. 21.55. Northern County appealed such judgment.

In his first point of error, Davalos argued that Northern County breached its contract by failing to defend Davalos in the Dallas County action. The Court of Appeals stated the general proposition that:
<blockquote>When an insurer is faced with the dilemma of whether to defend or refuse to defend a proffered claim, it has four options: (1) completely decline to assume the insured's defense; (2) seek a declaratory judgment as to its obligations and rights; (3) defend under a reservation of rights or a non-waiver agreement; or (4) assume the insured's unqualified defense.</blockquote>
The Court then observed that Northern County did not decline to assume Davalos' defense. Also, Northern County did not seek a declaratory judgment as to its rights and obligations under the policy, nor did Northern County defend under a reservation of rights or a non-waiver agreement. Instead, Northern County objected to the retention of Davalos' chosen counsel, insisted upon substituting in Northern County's counsel of choice, and insisted upon Davalos' withdrawal of motion to transfer venue.

In determining that Northern County breached its contractual duty to defend Davalos in the Dallas County action, the Court noted that, consistent with <em>Traver, </em>the insurer's control of the defense is limited such that "the insurer's control of the insured's defense under this policy includes authority to ... and, <strong><em>where no conflict of interest </em></strong><em>exists, </em>to make other decisions that would normally be vested in the client, here the insured." <sup>7</sup>

Davalos' desire to move the case to Matagorda County as opposed to the carrier's desire to leave the matter in Dallas County is an "obvious conflict of interest." Such conflict of interest "forfeited [the carrier's] control of the defense . . .". Thus, Northern County breached its contractual obligation to defend Davalos.

Next, the Court addressed Davalos' argument that Art. 21.55 applies to the determination of the duty to defend a third-party liability claim. Further, Davalos argued that Northern County is liable to Davalos for an Art. 21.55 violation because Northern County failed to timely respond to the demand for defense. Northern County countered that it did not violate Art. 21.55 because the time deadlines were met. Notably, Northern County did not argue the distinctions between a first versus third-party claim and such application to Art. 21.55.

The Court of Appeals determined that since Northern County did not explicitly accept or reject Davalos' claim, it failed to meet the time deadlines to accept or reject the claim, and subjected itself to attendant Art. 21.55 liability. The Court did not address which of Davalos' claims subjected Northern County to liability, the claim for defense or the claim for coverage under the policy. The Court did not address the technical or practical implications of applying Art. 21.55 to a third-party claim for liability coverage.
<blockquote>• <em> Davalos </em>appears to recognize the inherent conflict of who controls the defense, the insurer or the insured. Notably, the <em>Davalos </em>Court looked at the insured's initial control over venue selection, which was the precipitating fact creating the conflict - not that the conflict then vests control in the insured. This dichotomy is slightly askew to <em>Tilley.</em></blockquote>
<strong><em>E. Traver <sup>8</sup></em></strong>

In <em>Traver, </em>Mary Davidson collided with Calvin Klause in an automobile collision in January, 1989. Mary Jordan, a passenger in Klause's car, was severely injured. Both Davidson and Klause were insured with State Farm Mutual Automobile Insurance Company. Each had an auto liability policy with a per person limit of $25,000.

Jordan sued both Davidson and Klause. State Farm retained two separate attorneys to represent Davidson and Klause. The jury found Davidson 100 % responsible for the accident and awarded Jordan $375,000 plus approximately another $100,000 in prejudgment interest.

Davidson died shortly after trial. Her executor, Ronald Traver, brought suit against State Farm contending that State Farm was negligent, breached its duty to defend Davidson in the Jordan lawsuit, breached its <em>Stowers </em>duty, breached the duty of good faith and fair dealing and Tex. Insur. Code Ann. Art. 21.21 as well as DTPA. Specifically, Traver alleged that the defense attorney retained by State Farm to represent Davidson in the Jordan litigation committed malpractice by failing to attend several key depositions and by failing to offer a meaningful defense at trial. Traver also alleged that State Farm orchestrated such malpractice to avoid <em>Stowers </em>exposure to Klause.

The trial court rendered summary judgment in favor of State Farm on all claims. The court of appeals reversed in part and affirmed in part. The court of appeals held that, under <em>Ranger County Mutual Insurance Company v. Guin, </em>723 S.W.2d 656, 659 (Tex. 1987), State Farm was responsible for any injury caused by the malpractice of the attorney it retained for Davidson. Because State Farm had not negated the existence of such alleged malpractice, the court of appeals remanded Traver's negligence claim for trial, along with any claims under the DTPA or Insurance Code relating to such negligence. The court of appeals held further that State Farm had conclusively negated Traver's <em>Stowers </em>claim and that the State Farm owe no duty of good faith to its insured in the third-party context.

The Texas Supreme Court, in determining that an insurance company is not liable for the malpractice of the independent attorneys the insurer retains to represent its insureds, relied upon traditional concepts of principle/agent black letter law. Specifically, the Court examined whether the insurer acted as principal with the right to control the details of the agent/attorney's conduct.

The Court recognized that, although the standard personal auto policy vests the insurer with the right to control the defense, including the authority to accept or reject settlement offers, <strong>and, <em>absent any conflict </em></strong><em>of </em><strong><em>interest, </em></strong>the right to make other decisions that would normally be vested in the insured client, such control does not meet the requisite control for vicarious liability. <sup>9</sup> Further, the defense attorney, as an independent contractor, has discretion in the handling of the day to day details of conducting the defense. Also, as the attorney "owes unqualified loyalty to the insured,. . . the lawyer must at all times protect the interests of the insured if those interest would be compromised by the insurer's instructions ." <sup>1</sup>° Accordingly, under such circumstances of control, the carrier cannot be vicariously responsible for the attorneys' conduct.

However, the Supreme Court rejected State Farm's contention that <em>Head Industrial</em> necessarily limited Traver's damages to the policy limits and defense costs. The Court clarified its position in <em>Head Industrial </em>that it was unnecessary to recognize a duty of good faith and fair dealing in the context of third-party liability insurance because the duty of reasonable care adopted in <em>Stowers </em>already protected the insured. The Court reiterated <em>Industrial Head </em>such that the rights granted under <em>Stowers </em>together with rights under the contract of insurance fully protect an insured against an insurance company's erroneous refusal to defend a third-party liability claim. However, the Supreme Court distinguished <em>Traver, </em>asserting that Traver's claims were not that the insurer merely refused a defense to the third-party liability action, but that the insurer "consciously undermined the insured's defense". The Supreme Court remanded the matter to the trial court to allow Traver to pursue "any remaining claims that he pled or might plead" against State Farm.
<blockquote>41 <sup>.</sup> The Court rendered judgment for State Farm on all claims based upon allegations of vicarious liability. Traver did not challenge the court of appeals' judgment on the <em>Stowers </em>duty, the duty of good faith and fair dealing, or any statutory claim relating to those duties. Thus, all of Traver's claims had been disposed of by either the Texas Supreme Court or the court of appeals; there were no claims surviving to remand. The Supreme Court's remand of claims which "might" be pled may demonstrate the Court's willingness to entertain <em>Tilley </em>type arguments and the recognition of a common law tort claim in circumstances where the carrier's conduct "consciously undermines" the insured's defense.

<em>F. Tex. Comm. On Professional Ethics, Op. 533, V. 63 Tex. B. J. 806 (Sept. 2000)</em></blockquote>
Tex. Ethics Opinion 533 pertains to an insurance company's litigation and billing guidelines. Specifically, the issue confronting the Ethics Commission was:
<blockquote>May a lawyer, who is retained by an insurance company to defend its insured, ethically comply with litigation/billing guidelines which place certain restrictions on how the lawyer should conduct the defense of the insured?</blockquote>
In addressing this issue, the Ethics Commission first observed that insurance policies between an insurer and insured customarily define the insurance company's obligations to defend the insured with an attorney selected and paid for by the insurer. Various insurers may promulgate guidelines which place restrictions on how retained counsel can conduct the defense of the insured, including whether to retain an expert or conduct legal research or investigate the claims made against the insured.

The Ethics Commission then relied upon <em>Tilley </em>and its progeny for the rule of law that an attorney/client relationship exists between an insured and the lawyer retained by the insured's insurer. Also, the Ethics Commission recognized that loyalty is an essential element in the lawyer's relationship to a client, including the client/insured. Relying upon the Texas Disciplinary Rules of Professional Conduct ("D.R.") 2.01, the Ethics Commission noted that, "in advising or otherwise representing a client, a lawyer shall exercise independent professional judgment and render candid advice." D.R. 5.04 also supports the Ethics Commission in stating, "a lawyer shall not permit a person who recommends, employs, or pays the lawyer to render legal services for another to direct or regulate the lawyer's professional judgment in rendering such legal services."

All such disciplinary rules concentrate on the <em>Traver </em>issues of control and use of independent judgment. To the extent litigation or billing guidelines or instructions from a carrier interfere with the lawyer's professional judgment, such guideline or instruction violate D.R. 1.01, 1.08, 2.01, and 5.04. Regardless of an insurer's agreement with an attorney regarding the attorney's fee and services to be rendered, the "lawyer must at all times be free to exercise his or her independent professional judgment in rendering legal services to the client." <strong><em>"No restriction or requirement by the third-party insurer can direct or regulate the lawyer's professional judgment in rendering such legal services or affect the lawyer's responsibility to the insured/client."</em></strong>
<blockquote>•Ethics Opinion 533 supports the <em>Tilley </em>duties flowing from the defense counsel directly to an insured/client. Also, Ethics Opinion 533 may provide authority for the defense counsel to decline a carrier's request or instruction which may (i) place defense counsel in a conflict situation and/or (ii) fail to further the liability defense of the insured/client in contravention of defense counsel's professional judgment.

<em>G. American Home"</em></blockquote>
American Home Assurance Company, Inc. and The Travelers Indemnity Company sought a declaratory judgment against the Unauthorized Practice of Law Committee that using lawyers who are employees of an insurance company (in-house or staff counsel) to defend insureds under liability policies was not the unauthorized practice of law by the insurers. The UPLC counter-claimed for a declaratory judgment and for an injunction enjoining American Home and Travelers from the continued use of their staff attorneys to represent their insureds.

The trial court, on cross-motions for summary judgment, held that the insurance companies were indeed engaged in the unauthorized practice of law. American Home and Travelers appealed.

The Court observed that:
<blockquote>Insureds purchase liability insurance to protect against the risk of defending a lawsuit and to protect against the risk of having to pay a money judgment as a result of that lawsuit. The defense of a lawsuit covered by liability insurance involves the "tripartite" relationship consisting of the insured, the insurer, and the defense counsel. Because this tripartite relationship may involve conflicts, there has been an ongoing national debate concerning the ethical obligations of defense counsel and the role of the insurer in providing defense counsel. Use of staff counsel by insurance companies has raised the issue of whether such use constitutes the unauthorized practice of law by corporations.</blockquote>
Also, the Court recognized that the typical liability policy vests the right to take complete and exclusive control of the insured's defense unto the insurer. The Texas Supreme Court has also recognized that a liability policy may grant to the insurer the right to take such control of the insured's defense.

The Court then conducted a historical review of staff counsel and the ethical implications. In 2001, two bills were introduced to the Texas House of Representatives which would have had the effect of vitiating staff counsel from representing insureds. Insurance companies responded with testimony to the House regarding the economic benefits to the insurers and insureds from the use of staff counsel. The UPLC argued various ethical considerations, including the use of staff counsel violates the Texas Disciplinary Rules of Professional Conduct.

The UPLC argued that employers, including insurance companies, have the right to direct the details of the work of their employees. UPLS then concluded that the insurance company's right to control the details of the work of staff attorneys creates an irreconcilable conflict with the interests of the insured because insurance companies will interfere with their staff attorneys' exercise of professional judgment.

The Court disagreed, opining that the UPLC began with a faulty premise. Instead, the Court observed that an employee attorney does not owe an absolute duty of loyalty to his or her employer. Instead, the attorney's ethical duty to the client outweighed the firm's interest in demanding loyalty from its attorney employees.

Further, the Court provided:
<blockquote>The insurance staff attorney, like the outside attorney, may face conflicts; however, his status as an employee is not an irreconcilable conflict. . . . Potential conflicts are inherent in the tripartite relationship, and those ethical concerns are properly addressed by the Texas grievance system.</blockquote>
UPLC also argued that the use of staff counsel implicates violations of Professional Ethics rules. Specifically, UPLC argued that use of staff counsel violates Texas. D. R. 1.05 (confidentiality of information); 1.06 (conflict of 19 interest: general rule); 2.02 (evaluation for use by third persons); 5.04 (c) and (d) (professional independence of a lawyer); 5.05 (unauthorized practice of law); 7.06 (prohibited employment); 8.03 (reporting professional misconduct); and 8.04 (misconduct). The Court rejected such argument, stating, instead, that the Court had reviewed the Texas Disciplinary Rules and the ABA Model Rules, and determined that noting in the Texas Rules supports the conclusion that it is unethical for insurance staff counsel to represent insured. Instead, the Court relied upon ABA Formal Opinion 282, which was re-affirmed by ABA Formal Opinion 03-430, which determined that "there is nothing basically unethical in a lawyer, who is employed and compensated by a collision insurance company, defending a person in an action based upon damage to person and property brought by a third party." ABA Formal Opinion 282 was relied upon and forms the basis of Texas Committee on Professional Ethics Opinion 260 (1963).

Next, the UPLC argued that Texas is a "one-client" state, meaning that the insured is the only client. However, the Court rejected such premise, noting that the Texas Supreme Court "has not expressly held that Texas is a one-client state." Instead, Texas Committee on Professional Ethics Op. 260 recognized that the defense attorney in the tripartite relationship had two clients. Also, the Court reconciled <em>Tilley </em>such that <em>Tilley</em>
<blockquote><em>.</em> . . also viewed the outside attorney as having two clients, the insurer and the insured. The <em>Tilley </em>court's analysis was in terms of a lawyer representing two or more clients with differing interests. The concurring opinion faulted the majority for not finding that the lawyer's duties ran only to the insured.</blockquote>
The Court continued that "reality and common sense dictate that the insurance company is also a client."
<blockquote>The insurance company retains the attorney, controls the legal defense, decides if the case should be settled, and pays any judgment or settlement amount up to policy limits. It is a fiction to say that the insured is the only client in view of the contractual relationships. We agree that the insured is the primary client and that ethical choices must be resolved in favor of the insured. But under contract law, the attorney can have two clients. [Footnote omitted.] The "one-client, two-client" argument speaks to ethical conflicts, not to whether an insurance company is engaged in the unauthorized practice of law.</blockquote>
Notably, the Unauthorized Practice of Law Committee filed its petition for review to the Texas Supreme Court on April 05, 2004.

Although <em>American Home </em>does address the fallacy of the one-client rule, it fails to address the <strong><em>inherent </em></strong>conflicts attendant to the control of the defense of the insured, and as exemplified in <em>Davalos.</em>

<strong>H. Duddlesten</strong><em><sup>12</sup></em>

In 1991, Duddlesten obtained workers' compensation insurance from Highlands for the policy term July 01, 1991 through July 01, 1992. The next two years, Duddlesten obtained workers' compensation insurance from Aberdeen, a subsidiary of Highlands, with the policy effective terms 1992/1993 and 1993/1994. As part of the 1991/1992 policy, Duddlesten agreed to a retrospective premium payment plan. Under this retrospective premium payment plan, a standard annual premium amount would be adjusted according to factors based on the amounts that Highlands had to pay on claims made under the policy.

Highlands timely filed the requisite notice of election with the State Board of Insurance and indicated on the notice of election form that the retrospective rating plan was for a term of three years. The notice of election form also indicated that the retrospective rating plan would apply to the 1991/1992 policy, but there was no reference to the 1992/1993 or the 1993/1994 policies. The 1992/1993 and 1993/1994 policies issued by Aberdeen incorporated the premium payment plan from the 1991/1992 policy by reference. None of the applications for the three policies indicated that there would be a retrospective premium payment plan in effect.

In March, 2000, Duddlesten sued Highlands for "inappropriately" settling and paying several claims that had been asserted against Duddlesten by Duddlesten's employees. Duddlesten asserted claims predicated upon Art. 21.21, negligence, DTPA, fraudulent inducement, breach of fiduciary duty, breach of the duty of good faith and fair dealing, breach of contract and for declaratory relief.

The trial court granted summary judgment against Duddlesten on its claims for breach of contract, DTPA and Insurance Code claims. Highlands was granted summary judgment as to Duddlesten's claims of breach of fiduciary duty. Finally, the trial court granted summary judgment in favor of Duddlesten on its claims for fraud in the inducement, breach of express warranty, and estoppel claims. properly investigate and adjust the various claims. Duddlesten relied upon policy language which provided, in pertinent part,:
<blockquote>We will pay promptly when due the benefits required of you by the Worker's Compensation law.</blockquote>
Specifically, Duddlesten argued that such policy verbiage imposed upon Highlands the duty to pay only those claims against Duddlesten that were valid. Also, Duddlesten relied upon policy language which stated, "We have no duty to defend a claim, proceeding or suit that is not covered by this insurance." Duddlesten argued that such defense obligation was violated when Highlands settled claims that should not have been covered by the policy.

The Court disagreed, and held that the policy vested Highlands with the right to investigate and settle all claims, proceedings or suits. Further, Highlands' results of investigation would determine its obligation to pay benefits consistent with the policy's terms. There is no requirement in the policy that Highlands obtain Duddlesten's consent when settling a claim or investigating the merits of such claim, and the Court declined to write such clause into the policy.

Duddlesten also asserted claims under the Tex. Insur. Code Ann. Art. 21.21 and Texas DTPA. Essentially, Duddlesten's Insurance Code and DTPA claims encompass the argument that Highlands misrepresented the policy's terms and benefits by knowingly misrepresenting that only legitimate claims would be paid. The Court dismissed such argument, relying upon evidence that Duddlesten had no personal knowledge and was not aware of anyone with Duddlesten's company who knew of any alleged misrepresentation

Also, Duddlesten asserted as evidence of misrepresentation that letter from an independent insurance agent which stated that the insurance agent believed that Highlands' adjustment 21

calculations were correct and Duddlesten's experts' affidavits which contradicted such adjustment calculations. The Court observed that, as a matter of law, Highlands had the right to settle claims under the policy and such right was not contractually limited. Any alleged or implied misrepresentation stemmed from an alleged failure to comply with the terms of the contract, which provides the basis for a breach of contract claim. Such conduct cannot be used to support an action under the Insurance Code or DTPA.

Duddlesten also alleged that Highlands owed a fiduciary duty to Duddlesten, which Highlands breached. The Court, instead, found that no such fiduciary relationship existed between insured and insurer. The Court observed that:
<blockquote>Fiduciary relationships can be created by formal, or technical relationships, such as attorney-client relationships, or from informal relationships where the existence of confidence and trust imposes greater duties as a matter of law.</blockquote>
The Court noted that "there is no general fiduciary duty between and insurer and its insured."
<blockquote>To impose an informal fiduciary relationship in a business transaction, the requisite special relationship of trust and confidence must exist prior to, and apart from the agreement made the basis of the suit. . . .</blockquote>
Insofar as Duddlesten's negligence claim, Duddlesten did not assert a traditional <em>Stowers </em>claim; instead, Duddlesten alleged that Highlands negligently settled and paid invalid workers' compensation claims that had been asserted against Duddlesten. According to Duddlesten, because Highlands would be reimbursed by Duddlesten pursuant to the retrospective premium payment plan, Highlands had less incentive to dispute invalid claims and were allegedly

negligent in settling several of the claims asserted against Duddlesten. Duddlesten argued that <em>Ranger County Mutual Insurance Company v. Guin, </em>723 S.W.2d 656 (Tex. 1987) expanded the <em>Stowers </em>duties to cover a claim for negligent claims handling.

The Court rejected Duddlesten's argument, citing <em>American Physicians Insurance Exchange v. Garcia, </em>876 S.W.2d 842, 849 (Tex. 1994) wherein the Texas Supreme Court referred to the <em>Ranger </em>Court's language about the duty of an insurer as "dictum". Also, this <em>Duddlesten </em>Court noted that the Supreme Court has expressly recognized only one tort duty in the third-party liability context, that being a <em>Stowers </em>duty. Being "unwilling to expand the scope of an insurer's duties to the insured," the <em>Duddlesten </em>Court rejected the insured's argument for the creation of a negligent claims handling tort duty.

<strong><em>L Stroop</em></strong><em><sup>13</sup></em>

In 1992, Sunset Transportation, Inc. carried a commercial insurance policy issued by Northern for a one-year policy term. After finding cheaper coverage, Sunset purchased a policy from Underwriters Lloyds Insurance Company which went into effect on April 01, 1992.

On April 07, 1992, Ray Dillen and his passenger, Deniese Stroop, were in an accident with a Sunset truck. In 1994, Dillen and Stroop filed suit against Sunset seeking recovery for damages and injuries allegedly resulting from the accident. Because Lloyds was designated an impaired insurer, the Texas Property &amp; Guaranty Association assumed Sunset's defense. Texas Property urged Northern that it was obligated to defend and indemnify Sunset under the Northern policy. Northern took the position that its policy had been cancelled effective April 01, 1992, which was several days prior to the collision.

In 1996, the parties settled, with Texas Property, on behalf of Sunset, agreeing to pay Dillen and Stroop $52,500 each (plus court costs). Also, Sunset agreed to a judgment in the amounts of $750,000 and $500,000 in favor of Dillen and Stroop, respectively. Sunset also assigned its rights under the Northern policy to Dillen and Stroop. In exchange, Dillen and Stroop agreed not to execute personally against Sunset on the agreed judgments. In addition, the settlement agreements provided that Texas Property would receive twenty-five percent (25%) of any proceeds that Dillen and Stroop recovered from Northern.

Dillen and Stroop subsequently sued Northern. They asserted, among other things, that Northern breached the insurance contract by failing to defend Sunset and sought recovery from Northern on the agreed judgments. The trial court entered summary judgment in favor of Northern, and Dillen and Stroop appealed to the Dallas Court of Appeals. Initially, the Dallas Court affirmed the summary judgment, holding that Northern had proved as a matter of law that the assignment was void consistent with <em>State Farm Fire and Casualty Company v. Gandy, </em>925 S.W.2d 696 (Tex. 1996). Dillen and Stroop filed for rehearing.

Faced with an assignment which had been declared invalid, Dillen and Stroop returned to court and obtained a turnover order. The order required Sunset to turn over its rights against Northern to Dillen and Stroop. Dillen and Stroop then filed a second suit against Northern (the "Second Suit").

Meanwhile, the Court granted Dillen's and Stroop's rehearing, withdrew the initial opinion declaring the assignment invalid, and substituted a new opinion in which the Court determined that Sunset and Northern had not effectively cancelled the Northern policy before the date of the accident. Thus, the court did not reach the issue of whether the assignment was void under <em>Gandy.</em>

Thereafter, in the Second Suit, a jury trial was held to determine Sunset's liability and damages from the collision. The jury rendered a verdict attributing 55% of the negligence to the Sunset driver and 45% of the negligence to Dillen. The jury awarded damages to Dillen in the sum of $140,500 and damages to Stroop in the sum of $360,000. Nevertheless, the trial court rendered summary judgment as well as JNOV in favor of Northern.

Dillen and Stroop returned to the remanded initial suit and sought recovery on the jury verdict from the Second Suit. The court in the initial suit granted summary judgment in favor of Northern, which Dillen and Stroop appealed.

Essentially, in both cases, Dillen and Stoop ultimately sought recovery against Northern based on the jury verdict in the Second Suit. Dillen and Stroop argued that Sunset's liability and damages were determined in the "fully adversarial" trial of the Second Suit. The Dallas Court of Appeals summarized the issue as whether the jury trial in the Second Suit was a "fully adversarial trial" consistent with <em>Gandy.</em>

The Dallas Court observed that the purpose of the Second Suit was to find facts concerning Sunset's fault and Dillen's and Stroop's damages from the collision. However, Sunset was not a named defendant to the Second Suit, was not served with citation, and did not make an appearance in the Second Suit. Thus, the jury's "verdict" purported to determine hypothetically disputed fact issues between a party and a non-party. Moreover, the Court noted the procedural history that Dillen and Stroop had sued Sunset in the underlying action, which had settled with Dillen and Stroop accepting $52,500 each and releasing Sunset from further liability on account of the collision. Accordingly, any fact issues addressed in the Second Suit had previously been resolved in a final, then-unappealable decision in the underlying suit.

Additionally, the Dallas Court relied upon <em>Gandy </em>in its assessment that the proceedings of the Second Suit do not qualify as a "fully adversarial trial".
<blockquote><em>Gandy discusses the distortions that can occur once the defendant, assured of no personal liability, agrees to a judgment and assigns its claims against its insurer to plaintiff. The "principal problem" with the arrangement is that, once made, the defendant no longer has any incentive to oppose the plaintiff: [Citations omitted.]In the subsequent action by plaintiff against insurer, the proper inquiry for the court is this: "What result would plaintiff and defendant have reached had they remained fully adversarial to the end?" [Citations omitted.] Gandy questions whether that inquiry is even answerable once the plaintiff and defendant have settled and the defendant is assured of no further personal liability.</em>

<strong><em>The trial here illustrates some </em></strong><em>of </em><strong><em>the difficulties in attempting to reconstruct an adversarial posture between defendant and plaintiff Northern attempted to defend the actions of Sunset's driver. When Dillen and Stroop offered the driver's testimony, through deposition testimony taken eight years earlier in the initial lawsuit, Northern objected Northern's attorney represented to the trial court that the drier was not Northern's client, that he was beyond the reach </em></strong><em>of <strong>a </strong></em><strong><em>subpoena, and thus Northern had no control over the witness. Ultimately no live witnesses were called on Sunset's behalf: In these circumstances, Northern's attempt to reconstruct a defense </em></strong><em>of <strong>Sunset cannot be deemed a</strong>lly <strong>adversarial" trial.</strong></em></blockquote>
Thus, the Dallas Court " determined that the assignment was invalid as failing to encompass a "fully adversarial trial" in contravention of <em>Gandy.</em>

Also, the Court held that the turnover order added nothing to Dillen's and Stroop's ability to recover from Northern. The • turnover statute aids a judgment creditor in reaching property to satisfy a judgment. Under the statute, a trial court may order a judgment debtor to turn over non-exempt property for the purpose of executing a judgment. The statute is purely procedural in nature and does not provide for the determination of the substantive rights of the parties. <em>Whether Dillen and Stroop pursue Northern as assignees under a consensual agreement or as transferees under a turnover order, Gandy principles apply; a judgment for plaintiff against defendant, rendered without a fully adversarial trial, is in no event binding on defendant's insurer in an action against the insurer by the plaintiff.</em>

<strong>III. Application to Practical Tripartite Issues</strong>

<em>A. <strong>Reservation </strong>of <strong>Rights Assessed Against the Pleadings</strong></em>

Often-times, a liability carrier may issue a reservation of rights and proffer a qualified defense to its insured. During the course of the defense of those claims against the insured, a claimant may amend or supplement its pleadings or file a motion for summary judgment asserting facts which support or evidence the application of 24 a policy exclusion. Defense counsel, consistent with the majority of carriers' litigation guidelines, must report such pleadings to the carrier. In consideration of <em>Tilley, Traver, </em>and <em>Duddlesten, </em>to what extent does defense counsel report? What should be reported to the insured? Should defense counsel provide any instruction or direction to the insured relative to coverage handling?

<strong><em>B. Ethics Opinion 533 versus Litigation Guidelines and Issues </em></strong><em>of <strong>Control</strong></em>

As noted in <em>Davalos, </em>there exists an inherent conflict between the insurer and insured relative to control of the defense of the matter. Although the standard liability policy and case law vests control of the defense unto the insurer, does not the insured actually drive the bus? The insured may well initiate an actual conflict by instructing defense counsel to engage in discovery which a carrier's litigation guidelines or claims supervisor does not authorize. Ethics Opinion 533 and <em>Travers </em>rely upon the Disciplinary Rules and the "sanctity" of the attorney's professional judgment to afford defense counsel more autonomy from its referring insurance company "client". So, where does the "control" rest?

<strong><em>C. Coverage Under More than One Policy</em></strong>

Next, we examine the hypothetical where the pleadings invoke a qualified defense under Policy I , <em>i.e. </em>a business auto or professional liability policy. Plaintiff's counsel and defense counsel, retained by the Policy I 's insurer, confer and collaborate on amended pleadings in an effort to trigger a defense under another policy, Policy 2, i.e., CGL. Multiple issues may be implicated.

Defense counsel retained by Policy 1 's insurer may argue that defense counsel acted properly on behalf of the mutual insured in merely trying to obtain the most possible coverage for the mutual insured. However, <em>Tilley </em>nor its progeny provide such basis; in fact, <em>Tilley, </em>its progeny, and the standard liability policy, itself, address the <strong><em>defense </em></strong>of the case against the insured. Matters of insurance coverage are not encompassed by the policy and are governed by the standard policies' Other Insurance clauses through which carriers may pursue one another for contribution towards defense and/or indemnity.

Further, extending this hypothetical, what transpires where the factual allegations crafted, in part, by defense counsel help create pleadings and exposure which Policy 2 does not cover; has defense counsel enhanced the overall and uncovered exposure to the insured?

Also, what about circumstances where Policy 1 instructs defense counsel to refrain from communication or reporting to Policy 2 unless or until some event or action occurs? <em>Tilley, Gandy, Maryland Casualty, Travers </em>and the Texas Disciplinary Rules may afford some guidance, but not definitive response.

<strong><em>D. Staff Counsel Defending Under ROR</em></strong>

<em>American Home </em>addressed the <strong>use </strong>of staff counsel. Questions arise over <em>American </em><strong><em>Home's </em></strong>disposition in the circumstance where an insurer utilizes staff counsel to defend an insured pursuant to reservation of rights. <em>American Home's </em>position regarding the "two-client" rule may be further complicated by a "three-client" rule where the defense counsel must also adhere to his employer's guidelines, instructions and potential restrictions relative to discovery and the handling of the defense of a case.

<strong>IV. Conclusion</strong>

There is no definitive resolution of these myriad of issues confronting an insurer-retained/insured­client defense counsel. The most prudent course of conduct remains for defense counsel to refrain from <em>any </em>involvement in coverage matters - if questioned by a carrier on an issue which may impact coverage, to refer the carrier to its outside coverage counsel. Also, to the extent the insured seeks guidance on coverage matter, defense counsel is best served by advising the insured/client that, due to potential conflicts, defense counsel must refer the insured/client to its own, personally retained coverage counsel. As far as issues of control are concerned, defense counsel is best served by Ethics Opinion 533, to manage the defense consistent with counsel's best professional judgment, irrespective from whence any instruction or direction derived, insurer or insured.

As can be seen from the cases above, defense counsel protecting the interests of an insured must frequently navigate in the fog. Focusing on their duties to the insured combined with prompt, full, and complete disclosure of the potential conflict to the insured and insurer will serve as a lighthouse and help lighten or darken these shades of gray.

<em>' Employers Casualty Company v. Tilley, </em>496 S.W.2d 552 (Tex. 1973).
<sup>2</sup><em>Id. at </em>558.
<sup>2</sup><em>The initial decision of the court of appeals in Gandy </em>was issued the day after the Texas Supreme Court vacated its initial opinion in <em>Garcia, </em>876 S.W.2d 842 (Tex. 1994). The second opinion in <em>Garcia </em>went to great lengths to On rehearing, the court of appeals ignored this significant change in the Supreme Court's position.
<sup>3</sup><em>State Farm Fire and Casualty Company v. Gandy, </em>925 S.W.2d 696 (Tex. 1996).
<sup>3</sup> An approach similar to that recognized in <em>Gandy </em>was suggested in <em>Buitron v. Vanguard Underwriters Ins. Co.,</em> No. 13-93-644-CV (Tex. App.--Corpus Christi, June 6, 1996) (unpublished).
<sup>4</sup><em>See, e.g., Fireman's Ins. Co. v. Burch, </em>442 S.W.2d 331, 332 (Tex. 1968).
<sup>4 </sup><em>Maryland Insurance Company v. Head Industrial Coatings and Services, Inc., </em>938 S.W.2d 27 (Tex. 1996).
<sup>5 </sup><em>Chickasha Cotton Oil Company v. Houston General Insurance Company, </em>2002 WL 1792467, No. 05-00-01789-CV (Tex. App. Dallas 2002, no pet.). <em>Northern County Mutual Insurance Company v. Davalos, </em>84 S.W.3d 314 (Tex. App. Corpus Christi 2002, pet. granted/pndg.).
<sup>7</sup><em>Davalos, </em>84 S.W.3d at 318.
<sup>8</sup><em>State Farm Mutual Automobile Insurance Company v.Traver, </em>980 S.W.2d 625 (Tex. 1998).
<sup>9</sup><em>Traver, </em>980 S.W.2d at 627
<sup>10</sup><em>Id. </em>at 628. .
<sup>Li</sup><em>American Home Assurance Company, Inc. v. Unauthorized Practice of Law Committee, </em>121 S.W.3d 831 (Tex. App. — Eastland 2004, pet. filed).
<sup>12</sup><em>Inc. v. Highland Insurance </em>(Tex. App. — Houston [1s` Dist.]
<sup>13</sup><em>Stroop v. Northern County Mutual Insurance Company, </em>WL 817461 (Tex. App.—Dallas, April 16, 2004.

<!-- ### END CONTENT ### -->]]></content>
						        </entry>
	        <entry>
            <author>
									                    <name>On Behalf of Law Office of Mark A. Ticer</name>
				            </author>
            <title type="html"><![CDATA[An Update on Appraisal (State Farm v. Johnson)]]></title>
            <link rel="alternate" type="text/html" href="https://www.ticerlawfirm.com/blog/2024/04/an-update-on-appraisal-state-farm-v-johnson/" />
            <id>https://www.ticerlawfirm.com/?p=48538</id>
            <updated>2024-04-01T16:30:25Z</updated>
            <published>2024-04-01T16:30:25Z</published>
					<taxo:topics><![CDATA[-]]></taxo:topics>
            <summary type="html"><![CDATA[AN UPDATE ON APPRAISAL: STATE FARM LLOYDS V. JOHNSON BY MARK A. TICER With a few exceptions and asterisks, the law on appraisal seemed relatively settled. Appraisal was viewed as an efficient method to determine amount of loss in most property policies. It could not be used in every case and when causation, coverage, and liability were at issue, its…]]></summary>
			                <content type="html" xml:base="https://www.ticerlawfirm.com/blog/2024/04/an-update-on-appraisal-state-farm-v-johnson/"><![CDATA[<strong>AN UPDATE ON APPRAISAL: STATE FARM LLOYDS V. JOHNSON
BY MARK A. TICER</strong>

With a few exceptions and asterisks, the law on appraisal seemed relatively settled. Appraisal was viewed as an efficient method to determine amount of loss in most property policies. It could not be used in every case and when causation, coverage, and liability were at issue, its use was improper. There was no flood of appraisal cases and the clause as interpreted by the Texas courts seemed to be working fine. And then the Supreme Court of Texas decided to tinker with the appraisal clause. The result was <em>State Farm Lloyds v. Johnson</em> which seemed to do the opposite of clarifying appraisal. 290 SW3d 886 (Tex. 2009).

<strong>A. PRE JOHNSON ERA</strong>

Texas courts for over one hundred (100) years had been rather consistent in interpreting appraisal clauses, although how an appraisal was used is another story.

Appraisal is to be used to provide a simple, speedy, inexpensive, and fair method of determining the amount of loss only. <em>Fire Ass'n v. Ballard</em>, 112 S.W.2d 532, 534 (Tex. Civ. App. - Waco 1938, no writ). Appraisal is <em>not</em> arbitration. <em>In Re Allstate Ins. Co.</em>, 85 S.W.3d 193, 195 (Tex. 2002). If appraisal is properly invoked, carried out, and awarded, the <em>amount of loss</em> is binding on the insurer and insured. <em>Scottish Union National Ins. Co. v. Clancy</em>, 71 Tex. 5, 8 S.W. 630, 631 (1888). Appraisal may be waived. <em>Ins. Service Co. v. Brodie</em>, 337 S.W.2d 414, 415 (Tex. Civ. App. - Fort Worth 1960, writ ref'd n.r.e.). Appraisers and umpires are without authority or power in an appraisal to determine "questions of causation, coverage, or liability ... ." <em>Wells v. American States Preferred Ins. Co.</em>, 919 S.W.2d 679, 684 (Tex. App. - Dallas 1996, writ denied).

The parties to appraisal are required to choose competent and disinterested appraisers. <em>General Star Indem. Co. v. </em>

<em>Spring Creek Village Apt. Phase V, Inc.</em>, 152 S.W.3d 733, 737 (Tex. App. - Houston [14<sup>th</sup> Dist.] 2004, no pet.). An appraiser who has a financial interest in an appraisal award is not impartial. <em>Id.</em> An appraiser or umpire does not represent any party's interests or views and is to act in a quasi judicial capacity. <em>Pennsylvania Fire Ins. Co. v. W.T. Waggoner Estate</em>, 39 S.W.2d 593, 594-595 (Tex. Comm'n App. 1931, no writ). The use of an umpire and/or his signing of an award is unnecessary absent an actual disagreement about the amount of loss between the appraisers. <em>Fisch v. Transcontinental Ins. Co.</em>, 356 S.W.2d 186, 189-190 (Tex Civ.App. - Houston 1962, writ ref'd n.r.e.).

Every reasonable presumption will be indulged in favor of an appraisal award. <em>Hennessey v. Vanguard Ins. Co.</em>, 895 S.W.2d 794, 798 (Tex. App. - Amarillo 1995, writ denied). Nevertheless, an appraisal award may be disregarded in three (3) instances: 1) when the award was made without authority; 2) when the award was the result of fraud, accident or mistake; and 3) when the award was not made in substantial compliance with the terms of the contract. <em>Providence Lloyds v. Crystal City Indep. School Dist.</em>, 877 S.W.2d 872, 875 (Tex. App. - San Antonio 1994, no writ); <em>Hennessey</em>, 895 S.W.2d at 798.

With perhaps limited exceptions, this was the status of appraisal law until the Texas Supreme Court's decision in <em>Johnson</em>.

<strong>B. THE HISTORY OF JOHNSON PRIOR TO THE TEXAS SUPREME COURT</strong>

In April 2003, Becky Ann Johnson's ("Johnson") house was damaged by hail. <em>Johnson v. State Farm Lloyds</em>, 204 S.W.3d 897, 898 (Tex. App. - Dallas 2006, pet. granted). State Farm Lloyds ("State Farm") inspected Johnson's property, specifically the roof, and concluded only the ridgeline of Johnson's roof was damaged by hail, estimating the loss at $499.50 which was less than Johnson's deductible. <em>Id.</em>

Johnson requested a second inspection, but State Farm's conclusion remained the same. <em>Id.</em> Johnson did not accept State Farm's determination and contended the entire roof needed to be replaced, submitting an estimate for $6,400. <em>Id.</em> Johnson hired a lawyer who demanded appraisal. <em>Id.</em>

The appraisal clause in Johnson's policy provides:

<strong>SECTION I-CONDITIONS</strong>

<strong>***</strong>

<strong>4. Appraisal. </strong>If you and we fail to agree on the <em>amount of loss</em>, either one can demand that the amount of the loss be set by appraisal. If either makes a written demand for appraisal, each shall select a competent, disinterested appraiser. Each shall notify the other of the appraiser's identity within 20 days of receipt of the written demand. The two appraisers shall then select a competent, impartial umpire. If the two appraisers are unable to agree upon an umpire within 15 days, you or we can ask a judge of a court of record in the state where the <strong>residence premises </strong>is located to select an umpire<strong><em>.</em></strong> The appraisers shall then set the amount of the loss. If the

appraisers submit a written report of an agreement to us, the amount agreed upon shall be the amount of the loss. If the appraisers fail to agree within a reasonable time, they shall submit their differences to the umpire. Written agreement signed by any two of these three shall set the amount of the loss. Each appraiser shall be paid by the party selecting that appraiser. Other expenses of the appraisal and the compensation of the umpire shall be paid equally by you and us.

<em>Id.</em> at 900.

State Farm responded that the dispute was about coverage; therefore, appraisal was not proper or appropriate. <em>Id.</em> Johnson filed a declaratory judgment to compel appraisal. <em>Id.</em> at 898-899. Both parties moved for summary judgment. <em>Id.</em> The trial court granted State Farm's summary judgment motion and Johnson appealed. <em>Id. </em>at 899.

The Dallas Court of Appeals reversed, finding Johnson was entitled to appraisal. <em>Id. </em>at 899. The Dallas Court of Appeals framed the issue this way:

This case involves the determination of whether the

meaning of the term "amount of loss" in an appraisal clause of a homeowner's insurance policy includes the <em>extent</em> of loss and whether the insured can compel the insurer to appraisal when there is a dispute about the extent of loss.

<em>Id.</em> at 898. Emphasis added.

Johnson argued that the amount of loss includes a dispute over the extent of the damage. <em>Id. </em>at 900. In contrast, State Farm argued that no appraisal can be compelled unless the parties agree on causation, coverage, and liability. <em>Id.</em> In particular, State Farm took the position that because it only acknowledged coverage on the ridgeline and the remainder of the roof was damaged by an excluded cause - wear and tear - the issue was coverage, not the amount of loss. <em>Id.</em> at 901. Therefore, State Farm argued the amount of loss does not include the <em>extent of loss</em>, because it would necessarily include determining coverage, causation, and/or liability.

The Dallas Court of Appeals cited <em>Wells,</em> which it had decided ten (10) years earlier, and wrote that it stood for the proposition that appraisers and umpires do not determine coverage. <em>Id. </em>at 902. Instead, under <em>Wells</em>, appraisers are to determine the "amount of damage" resulting to the property submitted for their consideration. <em>Id.</em> citing <em>Wells</em>, 919 S.W.2d at 685.

According to the Dallas Court, the parties in <em>Wells</em> agreed "on the extent of the loss and cost of repairs, but disagreed on whether there was a covered loss at all." <em>Johnson</em>, 204 S.W.2d at 902. And the appraisers in <em>Wells</em>, according to the <em>Johnson</em> Court, used appraisal to determine if the loss was caused by a covered peril. <em>Id. </em>The Court went on to distinguish <em>Wells</em> from <em>Johnson</em> by asserting that the parties in <em>Johnson</em> agreed there was a covered loss, but disagreed on the extent of the loss and cost of repairs. <em>Id.</em>

The Dallas Court of Appeals also cited <em>Lundstrom v. United Services Automobile Ass'n, </em>192 S.W.3d 78 (Tex. App. - Houston [14<sup>th</sup> Dist.] 2006, pet. denied) as being similar to the issues in <em>Johnson</em> by noting the appraisers in <em>Lundstrom</em> had to determine which damages were caused by one water leak, which was covered by the policy, versus damages occurring at another time, which were not covered. <em>Johnson</em>, 204 S.W.2d at 920. Based on the Dallas Court of Appeals reading of <em>Lundstrom</em>, both cases stood for the "narrow proposition that appraisers exceed their authority when they make legal determinations of what is or is not a covered loss based on their determination of what caused the loss or some portion of it." <em>Id</em>. at 902-903. Thus, appraisers "making decisions about the extent of damage" is not precluded by <em>Wells</em> or <em>Lundstrom</em>. <em>Id. </em> The rule then is 'if the parties agree there is coverage, but disagree on the extent of damage, the dispute concerns the 'amount of loss' and that issue can be determined in accordance with the appraisal clause." <em>Id.</em> at 903.

In very simple terms <em>Johnson</em> holds that the amount of loss <em>includes</em> the extent of loss. Therefore, applying the rationale of <em>Johnson</em>, if there is damage to an automobile caused by hail on a very small part of the car and other parts are allegedly suffering from rust, a noncovered peril, appraisal would be appropriate to decide the extent of the covered loss. Sound confusing? It is.

A review of the standard appraisal clause substantiates that the term <em>extent of loss</em> is not found. Reading this term into appraisal only confuses the appraiser's task and obligations. Extent means how much is damaged and what caused it, rather than how much does it cost.

Under the Dallas Court of Appeals' <em>Johnson</em> opinion, once the parties agree there is some coverage for a loss, but disagree how much of the loss is actually covered, the extent of loss can be decided by appraisers. Nevertheless, it would appear obvious that the task of the appraisers in such a situation is to decide <em>how much of a covered loss exists</em>; logically, this task would entail an appraiser making a decision on causation - whether the damage was caused by hail as opposed to rust - wear and tear - or both hail and rust - concurrent causation. Hence, appraisers in such cases would be permitted to make causation determinations leading to coverage and liability, which seems contrary to <em>Wells.</em>

The consequences of Dallas Court of Appeals' opinion in <em>Johnson</em> would be an appraisal award where the extent of damage was decided would be binding on the parties even where the causation (covered vs. noncovered) was also at issue. Logically then, decisions regarding causation, and ultimately coverage, could be decided by appraisal - trial by appraisal through the use of appraisers.

Despite that it would seem insurers would be in the best position to take advantage of <em>Johnson</em>, it was State Farm who sought review in the Texas Supreme Court contending where issues of causation, and ultimately coverage and liability, are being decided, then appraisal is not appropriate. Overall, State Farm contended in this situation that appraisal had no value as an efficient and inexpensive method to determine the amount of loss because it could not be binding. <em>State Farm Lloyds v. Johnson</em>, 290 S.W.3d at 887-888.

<span style="text-decoration: underline"><strong><em>STATE FARM LLOYDS V. JOHNSON </em>IN THE SUPREME COURT OF TEXAS</strong></span>

The Texas Supreme Court accepted State Farm Lloyds' petition for review to decide whether the dispute presented fell within the scope of the appraisal clause. <em>Id</em>. at 888. Against most appellate odds (considering that acceptance of review

usually translates into reversal), the Court affirmed the Dallas Court of Appeals. <em>Id.</em> at 887. Hinting that its affirmance was a pro-consumer decision, the Court wrote: "... we affirm the court of appeals' judgment in favor of the insured." <em>Id.</em> There were no dissents. This decision, though, can hardly be termed a pro policyholder decision.

The Court at the outset noted it had infrequently written about appraisal. <em>Id.</em> at 888. From that logic, the Court then concluded appraisal must be working well, so why limit it. <em>Id.</em> at 888-889.

The Court framed the issue before it as follows: "whether the dispute ... fell within the scope of the appraisal clause." <em>Id.</em> at 888. In beginning its opinion, the Court held that trial courts have no discretion to ignore a valid appraisal provision <em>entirely. Id.</em>

The Court began by attempting to trace the history of appraisal clauses. <em>Id.</em> The Court concluded appraisal clauses are enforceable and used to determine <em>the amount of loss for a covered claim</em>, <em>Id. </em>But the Court pointed out it had not resolved a dispute about the scope of appraisal, more particularly the meaning of "amount of loss." <em>Id.</em> at 888-889. The Court did note an appraisal clause instructs the appraisers to decide the "amount of loss," but not decide policy construction or whether the claim should be paid. <em>Id. </em>at 889-890. Again reasoning that because of the "scarcity of suits" on appraisal, the focus is on damages as opposed to liability and suggested appraisal provisions were working. <em>Id.</em> at 890. Despite these statements, the Court embarked on inconsistent reasoning.

In evaluating State Farm's appeal, this state's highest civil court wrote that the Texas courts <em>have split on the question of whether appraisers can decide causation. Id. </em>at 890-891. In making this statement, the Court in a footnote cited one case allegedly supporting appraisers determining causation and four (4) cases that prohibit it. <em>Id.</em> at 890-891, n. 24. In making this conclusion the Court did not discuss its implicit approval of <em>Wells</em> by denying review of the Court of Appeals' decision when it was presented. <em>Wells</em> explicitly prohibited appraisers deciding causation. <em>Wells</em>, 919 S.W.2d at 684.

But the Court did decide that the facts in <em>Johnson on the record presented to it</em> did not prove the dispute was about causation. <em>Id.</em> at 891. Because State Farm acknowledged some shingles were damaged by hail, a covered peril, the dispute surrounded how many shingles were damaged; "A dispute about how many shingles were damaged and needed replacing is surely a question for the appraisers." <em>Id.</em>

To support this conclusion, the Court asserted that the cost of replacing shingles "is a function of both <em>price</em> and <em>number</em> ... " <em>Id.</em> (emphasis in the original). Which shingles need replacing is a dispute for appraisal. <em>Id.</em> To the extent the parties disagree which shingles need replacing, that dispute would fall within the scope of appraisal. <em>Id.</em>

According to the Court, nothing in the summary judgment record revealed that the shingles were damaged by anything but hail. <em>Id.</em> Because there was no contrary evidence in the record about covered versus noncovered causes (according to the Court), the trial court could not deny appraisal as a matter of law simply because State Farm contended the dispute was about causation. <em>Id.</em> Additionally, the summary judgment record did not show the dispute was <em>solely</em> about how much of Johnson's roof was damaged. <em>Id.</em> Thus, because this was a summary judgment proceeding, the trial court erred when it decided the dispute was about causation. <em>Id.</em>

But even if the dispute involved causation, that fact did not prove that the dispute was a question of "liability or damages." <em>Id.</em> at 891-892. Causation relates to both liability and damages because it is the connection between them." <em>Id. </em>at 891-892. To justify this contention, the Court referred to the <em>Texas Pattern Jury Charges</em> which placed causation in both liability and damage categories. <em>Id.</em> at 892. Abstractively, the Court wrote that causation could fall equally into both categories - liability and damages. <em>Id.</em>

To arrive at this conclusion, the Court cited <em>Wells</em> and <em>Lundstrom</em>, <em>Wells</em> where the appraisers determined damages based on two causes, one covered peril versus another noncovered peril, and <em>Lundstrom</em> where appraisers allegedly did the same thing. <em>Id.</em> at 892. The Court reasoned that both decisions were correct because courts determine coverage and appraisers decide the amount of damage caused by each peril. <em>Id.</em> This principle also is applicable in evaluating a loss due to a covered event versus a preexisting condition. <em>Id.</em> According to the Court, to hold otherwise would mean that appraisers could never evaluate hail damage unless the roof was brand new, making an appraisal clause invalid, a construction which the Court must avoid. <em>Id.</em> at 892-893.

The Court stated that appraisers "must always consider causation, at least as an initial matter. An appraisal is for damages caused by a specific occurrence, not every repair a home might need." <em>Id.</em> at 893. Appraisal necessarily must include some causation because the appraisers have to decide damages where coverage is claimed versus damages to other property caused by something else. <em>Id.</em>

The Court held that State Farm does not have to pay for wear and tear or other excluded perils. <em>Id.</em> If the appraisers go beyond damage questions, then the award may be avoided, but the mere existence of a causation question is not enough. <em>Id.</em>

The high court further opined that even if appraisal does involve liability questions, it should not be prohibited initially. <em>Id.</em> at 894. In making this statement, the Court provided four (4) reasons. <em>Id.</em> Appraisals that have yet to occur involve conditions precedent and allowing litigation preappraisal would encourage more litigation, thereby defeating the purpose of appraisal. <em>Id.</em> Second, appraisals that have yet to occur can be structured to avoid liability questions; even if the insurer denies coverage, there is no harm in an appraiser setting the amount of loss. <em>Id.</em> Third, the lack of precedent on scope of appraisal suggests that appraisal generally resolves such disputes. <em>Id.</em> at 894-895. Fourth, a flawed appraisal can be disregarded. <em>Id.</em> at 895. Based on this reasoning, appraisal should occur prelitigation and not involve the legal process, such as lawyers, judges, discovery, motions, and hearings. <em>Id.</em> at 894-895.

Appraisals should proceed without "preemptive intervention by the Courts." <em>Id.</em> at 895.

Instead of limiting the reasoning in <em>Johnson</em> to the facts in the summary judgment record, the Texas Supreme Court went far beyond the facts to permit futile exercises which needlessly complicate and increase the cost of a claim and ultimately litigation. What does all this mean?

State Farm petitioned for rehearing which was denied. In its <em>Motion for Rehearing</em>, State Farm tried to draw the Court's attention that its decision confused more than helped, created needless and wasted efforts, increased the costs to all parties to an appraisal, complicated litigation about a claim, pointed out that an appraisable issue plus an unappraisable issue does not equal an appraisable issue, and the Court's reasoning was rewriting the policy. <em>See Petitioner's Motion for Rehearing</em>. Based on prior decisions, State Farm's arguments are persuasive and have a great deal of merit.

<strong>C. WHAT MAYBE LEFT</strong>

<em>Johnson</em> may have left open a few circumstances where appraisal may be defeated preappraisal - that is seeking court intervention.

One issue is waiver of the clause. This may take two forms. The first is by waiver by denying the claim. <em>In re Acadia Ins. Co</em>., the insured suffered hail damage to its roofs. 279 SW3d 377, 778-779 (Tex. App. - Amarillo 2007, orig. proceeding). Acadia denied the claim seven (7) months after the loss. <em>Id</em>. The insured filed suit nine (9) months after the denial. <em>Id</em> at 779. Nearly two (2) years after the loss and eight months after the insured filed suit, Acadia demanded appraisal. <em>Id</em>. The trial court denied the insurer's request and Acadia sought mandamus relief. <em>Id</em>. The Court of Appeals denied Acadia's request for relief finding waiver due to denial of the claim. <em>Id</em>. at 778-781.

A second area of waiver may be the timelines in seeking appraisal. <em>In Sanchez v. Property and Casualty Ins. Co., </em>Judge Altas from the Southern District of Texas was confronted with a request for appraisal that occurred nearly eleven (11) months after the insurer was aware of dispute existed over the amount of damages. 2010 WL 413687 *1-2 (S.D. Tex 2010). This delay according to the Court constituted waiver of the appraisal clause - "Hartford waived an appraisal by failing to invoke the right for almost an entire year . . ." <em>Id</em>. at *8.

There may well be other exceptions to the <em>Johnson</em> mandate of not interfering with appraisal - that is before it takes place.

<strong>D. THE AFTERMATH AND CONSEQUENCES OF <em>JOHNSON</em></strong>

First, it is ironic, but certainly laudable, that an insurer would be the party complaining about appraisals with the Court at least implicitly contending that its decision was pro insured. Given the enormous resources of insurers, they are certainly in the best position to reap the benefits of <em>Johnson</em>. Appraisal is now a prelitigation process without lawyers, judges, lawsuits, process, discovery, and juries. <em>Johnson</em>, 290 S.W.2d at 894. Insurers have access to numerous experts who they use over and over again and insurers are sophisticated in the appraisal process. The insured without representation is at an obvious disadvantage. Moreover, the reasoning in <em>Johnson</em> would seem to bind the insured to damages and issues of causation as it relates to the loss, thereby permitting trial by appraisal.

Undoing the appraisal puts a tremendous burden on the unsophisticated insured who may become aware of the binding results of an appraisal too late. As State Farm stated - it forces the losing party to "unring the bell." Because appraisal will be viewed as presumptively a legitimate process, the Courts will be swayed to enforce the award no matter how the results are obtained or unjust - just like a binding mediated or arbitration agreement.

The decision is not pro-consumer. An insured will bear the costs of appraisals for its own appraiser and often likely one-half the cost of an umpire. Moreover, it may require the insured to take on an additional burden of proving the appraisers exceeded their authority or that liability has been decided. This may require depositions, the hiring of other experts, and of course, attorney's fees. The Court has complicated a rather simple process which has been used properly if we are to conclude, as the court does, that the scarcity of cases means appraisal works. Appraisal after <em>Johnson</em> would seem to be acceptable for almost every property claim.

Much like health care liability cases which require the use of expert reports before the case may proceed and the multiplicity of appellate litigation about the sufficiency of these expert reports, the Supreme Court has created a whole new area of satellite litigation. The Court has greatly expanded mandamus litigation to intercede in the trial court process to address unnecessary discovery and proceedings, evaluate arbitration requests, the granting of new trials, and avoidance of wasted judicial resources, etc. <em>See In Re Columbia Medical Center, </em>290 S.W.3d 204, 215-216 (Tex. 2009) (O'Neill, J. dissenting). The <em>Johnson</em> opinion seems contrary to the Supreme Court's willingness to uncomplicate trials and keep litigation costs down. The standard to undo an appraisal is hardly simple or easy to satisfy. The Court did no one any favors with this decision.

An examination of existing case law at the time <em>Johnson</em> was decided calls into question the reasoning of <em>Johnson</em>. For example and not by way of limitation: appraisal may be invoked in the lawsuit itself. <em>Allstate, </em>85 S.W.3d at 196; a request for appraisal must be made within a reasonable time. <em>American Fire Ins. Co. v. Stuart</em>, 38 S.W.395 (Tex. Civ. App. - 1996, no writ) (58 day delay); <em>Boston Ins. Co. v. Kirby, </em>281 S.W. 275 (Tex. Civ. App. - Eastland 1926, no writ) (59 day delay); and a trial court may determine the timing of appraisal and abatement is not mandatory. <em>In re Terra Nova</em>, 992 S.W.2d 741, 742 (Tex. App. - Texarkana 1999, orig. proceeding) (also holding trial court has discretion to decide if appraisal is to take place at all when contractual and bad faith claims are brought together). And prior to the Texas Supreme Court's decision in <em>Johnson</em>, but after <em>Wells</em>, it was settled law that the appraisal clause must be strictly construed. <em>Richardson v. Allstate Texas Lloyds</em>, 2007 WL 1990387 (Tex. App. - Dallas 2007, no pet); <em>Laird v. CMI Lloyds</em>, 261 S.W.3d 322, 326 (Tex. App. - Texarkana 2008, rev. dism'd w.o.j.); <em>Germania Farm Mut. Ins. Co. v. Williams</em>, 2002 WL 32341841 (Tex. App. - Eastland 2002, no pet); <em>General Star Indem. Co. v. Spring Creek Village Apartments Phase V, Inc.</em>, 152 S.W.3d 733 (Tex. App. - Houston [14<sup>th</sup> Dist.] 2004, no pet); and <em>Hartford Lloyds Ins. Co. v. Yarborough</em>, 2006 WL 1469705 (S.D. Tex. 2006).

The <em>Johnson</em> opinion conceded at least three (3) cases that held causation cannot be determined by appraisers. The <em>Wells</em> case has been widely cited and applied with little or no confusion. 919 S.W.2d 679 (Tex. App. - Dallas 1996, writ denied). In <em>Wells</em>, the appraisers were called upon to determine the damages due to a foundation movement of a home. <em>Id.</em> at 682. The appraisers and umpire arrived at a figure of $22,875.94. <em>Id.</em> However, the insurer's appraiser and umpire determined that the damage related to the plumbing leak was zero. <em>Id.</em> The trial court granted summary judgment in favor of the insurer, denying the Plaintiffs' claim. <em>Id.</em> The Plaintiffs appealed and the Dallas Court of Appeals determined that appraisal was limited to determining the "amount of money involved in the controversy." <em>Id. </em>at 685. An appraisal is not to be used to determine liability, causation, or coverage. <em>Id.</em> at 683-684. <em>Wells </em>makes it clear that appraisal is improperly used and has no binding effect if causation, coverage, or liability is decided by the appraisers and/or umpire.

The Supreme Court, in contrast to <em>Wells,</em> cites <em>Lundstrom</em> for the proposition of appraisers determining coverage. <em>Johnson</em>, 290 S.W.3d at 892. But in <em>Lundstrom</em>, the insureds did not participate in appraisal and USAA made its appraisal demand for the interior of the home caused by the initial wetting. <em>Lundstrom</em>, 192 S.W.3d at 82. The appraisal award was for $4226.19 which amounted to $1,666.19 after applying the deductible. <em>Id.</em> The insured cashed the appraisal award check. <em>Id.</em> Moreover, USAA's appraisal demand was limited to the interior of the home from the initial wetting and <em>not</em> ongoing leaking or mold which had resulted which was a coverage issue and had been previously denied. <em>Id</em>. at 87. The scope of appraisal was specifically stated and not objected to. <em>Id. </em> USAA also noted in their appraisal demand that all that was at issue was property damage not "policy conditions or coverage." <em>Id.</em> The <em>Lundstrom</em> court found there were no coverage issues before the appraiser/umpire and there was no partition in the appraisal award according to causes. <em>Id.</em> at 89.

Instead of limiting its decision to the particular facts of the case or even ruling that appraisal could take place as to the roof without regard to cause, the Supreme Court in <em>Johnson </em>embarked on a lengthy discussion that the amount of damages necessarily includes causation, thereby broadly expanding the function of appraisal.

But liability in an insurance claim necessarily includes coverage; if there is no coverage it is well settled law that there can be no claim payment (absent some unique circumstances).

The Supreme Court in <em>Johnson</em> apparently holds that it is proper for appraisers (umpires) to factor in cause in evaluating damage. This may be done implicitly by considering what is hail damage versus what is wear and tear. Thus, based on the reasoning of <em>Johnson</em>, the appraisers must necessarily decide what is the amount of damage due to hail versus wear and tear. And according to this same reasoning, the amount determined in appraisal will be binding on both Johnson and State Farm. What then is left for trial?

Since State Farm is asserting coverage/causation precludes payment for anything more than the rigid line shingles as opposed to the entire Johnson roof, if there is an appraisal award for $10,000 as a result of the Johnson's appraiser and umpire agreeing, can State Farm litigate coverage or challenge the basis for the appraisal award, regardless of whether the award is silent on causation? Can State Farm unring the bell?

The Texas Supreme Court for whatever reason has taken a rather simple process and needlessly complicated it. Simply because the appraisal clause exists in an insurance policy does not mean that if it is not used when invoked it makes its inclusion meaningless or that the appraisal clause in a property policy is a one size fits all method for determining damages.

Appraisal was not meant to be used in every first party property case. It was designed to be employed in circumstances such as grandmother's antique diamond ring being stolen, an event covered by the policy. There is <em>no controversy</em> as to what extent the ring is covered. Appraisal properly framed is that the insured says the ring is worth $5,000 while the insurer argues the value is $1,000. Appraisal would certainly be proper and an efficient means of resolving the issue of damages, the value of grandmother's stolen antique diamond ring.

In contrast though, where there are multiple causes of a loss, some covered and others not, an appraisal which includes appraisers (umpires) undertaking causation, implicitly or expressly, whether stated in the award or not, when evaluating the amount of loss confuses the parties, the court, what is to be tried, and the binding effect of the award. Thus, the Supreme Court's discussion in <em>Johnson</em> is frankly not helpful and does not make appraisal attractive.

What the Texas Supreme Court in <em>Johnson</em> is apparently saying is that once a party requests appraisal, it must take place. Additionally, courts should not get involved with the propriety of appraisal before it takes place; rather, any problems with appraisal such as appraisers exceeding their authority, determining liability, etc. can and should be dealt with post appraisal. Determining damages necessarily includes causation. Given the rule that a court will indulge every reasonable presumption to sustain an appraisal award, the burden to undo it or have it set aside is on the party challenging the award. <em>Lundstrom</em>, 192 S.W.3d at 87. In sum, if you are on the wrong end of appraisal, you have an uphill battle.

The Court only in the last few sentences of its <em>Johnson</em> opinion suggests that when appraisal may be too expensive or coverage so unlikely that in these circumstances appraisal might be avoided; preemptive action by the courts might then be proper. <em>Johnson</em>, 290 S.W.3d at 895. But what if an insured cannot afford to hire and pay an appraiser? Must he forfeit pending the decision of the insurer's appraiser and the umpire? And if the appraisal involved a commercial building where multiple perils were involved, some covered and others not, must the insured or for that matter the insurer pay hundreds of thousands of dollars towards an appraisal that is rendered a nullity?

The language in the Supreme Court's opinion in <em>Johnson</em> that the amount of loss is always going to be an issue in a property case pre-suit and the Court's undoubted propensity for arbitration would seem to lead to the conclusion that the Court views appraisal as some sort of alternative dispute resolution like procedure which can lessen or even avoid litigation between insurer and insured and appraisal must be working due to the "scarcity" of decisions on the subject. <em>See In Re Allstate</em>, 85 S.W.3d at 199 (Baker, J. dissenting). These perceptions are not only questionable, but seemingly counterproductive to both insureds and insurers. <em>Id.</em> It is also disadvantageous to insureds. <em>Id.</em> at 195 (noting the contentions of insureds that appraisal is costly and insureds are unlikely to challenge insurer's valuations). Given the Court's rationale and reasoning, we may have now arrived at trial by appraisal, or at the least trial to undo appraisal.

So, if the appraisal award in <em>Johnson</em> turns out to be $5,000, will State Farm be able to show that the award factored in covered and noncovered perils? Or now by definition, is the award which factors in causation, but does not mention cause, unchallengeable or a proper exercise of authority of appraisers and the umpire? And if the award is properly challenged and negated, is appraisal helpful at all? Agreeing on a number does not imply or concede liability or does it?

Finally, the Court also does not address how appraisers and/or umpires are to be screened and evaluated for competence and/or impartiality. In other words, can appraisers tell the difference between hail damage and ordinary wear and tear? Does <em>Robinson</em> ever apply to the appraisal process or is there some other standard or test? <em>See E.I. du Pont de Nemours v. Robinson, </em>923 S.W.2d 549 (Tex. 1995). How does a party challenge an appraiser if court intervention pre-appraisal is to be avoided? Allowing appraisers and umpires to decide causation implicitly or expressly is permitting trial by appraisal without any gatekeeping rules.

<strong>E. CONCLUSION</strong>

Appraisal is intended to be an efficient and inexpensive method to determine damages. But when issues of causation, including concurrent causation, and coverage, are at issue, the efficiency, expense, and usefulness of appraisal must be called into question. Nevertheless, the Texas Supreme Court in <em>Johnson</em> has clearly indicated appraisal should take place without court intervention and let the results be sorted out later. Given the presumption in favor of the results of appraisal, it causes the "loser" of appraisal to have to undo the results. Given the Texas Supreme Court'sholding, it would seem to imply, at the very least, trial by appraisal. It goes with the old saying "shoot first and ask questions later."

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	        <entry>
            <author>
									                    <name>On Behalf of Law Office of Mark A. Ticer</name>
				            </author>
            <title type="html"><![CDATA[A Stake Into the Heart of the Vampire]]></title>
            <link rel="alternate" type="text/html" href="https://www.ticerlawfirm.com/blog/2024/04/a-stake-into-the-heart-of-the-vampire/" />
            <id>https://www.ticerlawfirm.com/?p=48536</id>
            <updated>2024-04-01T16:29:44Z</updated>
            <published>2024-04-01T16:29:44Z</published>
					<taxo:topics><![CDATA[-]]></taxo:topics>
            <summary type="html"><![CDATA[A STAKE INTO THE HEART OF THE VAMPIRE: TAKING THE ADJUSTER’S DEPOSITION I. INTRODUCTION For the trial lawyer, there are very few experiences more satisfying than the smoking gun evidence and/or witness. While the adjuster is not typically considered a smoking gun witness, his testimony can rival the smoking gun situation, especially where adverse testimony to the insurer is coming…]]></summary>
			                <content type="html" xml:base="https://www.ticerlawfirm.com/blog/2024/04/a-stake-into-the-heart-of-the-vampire/"><![CDATA[<strong>A STAKE INTO THE HEART OF THE VAMPIRE:</strong>

<strong>TAKING THE ADJUSTER'S DEPOSITION</strong>

<strong>I. INTRODUCTION</strong>

For the trial lawyer, there are very few experiences more satisfying than the smoking gun evidence and/or witness. While the adjuster is not typically considered a smoking gun witness, his testimony can rival the smoking gun situation, especially where adverse testimony to the insurer is coming from the very person who is handling the claim. In simple terms, the adjuster can become <em>your witness</em> who can establish critical proof in support of your claim, or at the least, give the jury a face to evaluate for credibility.

Rarely will an adjuster help the insurer's case. More frequently than not, they make bad witnesses, write things in the claims file which are prejudicial to the insurer and/or the defendant, draw conclusions not supported by the investigation, reveal biases, and tend to be unprepared for their deposition.

No matter whether the case involves liability, coverage, and/or bad faith, most adjusters are not only helpful to plaintiff's case, but critical. This paper will explore not only how to take an adjuster's deposition, but how to prepare for the deposition, the purposes of taking such a deposition, the strategy in taking an adjuster's deposition, and how to use a claims representative's deposition.

<strong>II. WHY TAKE THE ADJUSTER'S DEPOSITION</strong>

Unfortunately, many counsel bypass taking the adjuster's deposition because of cost, the belief that their testimony is somehow privileged (a myth), that such testimony cannot be used at trial for fear of interjecting insurance (liability cases), that such testimony is only allowed in bad faith cases, and adjusters have nothing to offer because they toe the company line. This negative reasoning forfeits a source of evidence or discovery to the insurer.

The reasons to take an adjuster's deposition are many and substantive:

1. The adjuster possesses discoverable information, particularly in liability/uninsured/underinsured cases where the adjuster engineered, compiled, gathered, prepared, and/or took part in an investigation;

2. The adjuster can establish the road map of what happened in/to the claim, including providing a chronology, as well as what information the insurer had when it made its decisions;

3. Putting life into the claims file by having a face explain the claims file content and activity;

4. Creating conflict, both material and perceptional, on the insurer's position/procedures versus what the adjuster believes and/or did;

5. Using the adjuster's testimony to lead to other discoverable information, including names of witnesses, who actually made the claims' decisions, and whether there is relevant information not documented in the claims file;

6. Whether the adjuster was actually authorized/licensed to handle a claim in the specific jurisdiction at issue;

7. Regardless of what the organizational representative testifies to, establishing what the hands on, day-to-day person, who handles the claim did and did not do;

8. Establishing and/or exposing the insurer's thought process, state of mind, and mindset;

9. Determining the role of the adjuster, such as liability adjuster, coverage adjuster, or both;

10. In a <em>Stowers</em> case, revealing the insurer's strategy and/or adjuster's reasons in defending the case; and

11. When the adjuster is a Defendant, establishing her liability.

There are reasons not to take the adjuster's deposition:

1. To harass, annoy and/or intimidate the claims representative and/or insurer;

2. When you have not attempted to obtain the claims file; and

3. When the damages do not justify the expense (the exception, not the rule).

Regardless, counsel should think through strategy in taking the adjuster's deposition, such as timing, order of depositions, and purpose. Taking this type of deposition without consideration <em>and</em>

preparation is not only wasteful, but counterproductive.

<strong>III. THE CLAIMS FILE, STUPID (BORROWED FROM THE CLINTON STRATEGY OF "THE ECONOMY, STUPID") </strong>

One cannot emphasize enough that when taking the claims representative's deposition, obtain the claims file beforehand. Then study it, review it, and study it again.

The claims file is the roadmap and the focus of an adjuster's deposition. It will tell you what was done, when it was done, often why it was done, and how it was done. The main purpose of the claims file is to document what has transpired with the claim, including compiling information, reports, facts, opinions, evaluations, a to-do list, strategy, witness statements, logs and/or adjuster notes, etc. The claims file shows a progression of the claim, the state of mind of the insurer (particularly the claims representative), the gaps and/or deficiencies in handling the matter, and purportedly justification and support for the ultimate decision(s) on the claim. Theoretically, the insurer's representatives (particularly claims management) should be able to access the claims file to be able to make decisions on the claim. Thus, if a claim's representative is replaced, a new adjuster should be able to review the file to determine the next step.

The claims file is often a gold mine, not only for the adjuster's deposition, but for the entire lawsuit. It will tell who reviewed the file, whether there is factual support for the claims decision in the file, whether there is a predisposition of the claims representative in handling the claim, and the quality and quantity of information obtained. The list is endless.

Having defense counsel hand you the claims file at the adjuster's deposition compromises your ability to prepare and effectively obtain the adjuster's deposition. Reviewing the file on the fly does not enable counsel to grasp the completeness of the file, a chronology of events, the state of mind of the adjuster, and the specifics of the file. This approach should be avoided.

Rather and almost without exception, every request for production sent to a defendant should include a request for a complete unredacted copy of the claims file to include log, diary, and/or adjuster notes, reports, witness statements, evaluations, memorandums, correspondence, photographs, videos, surveillance, etc. The easiest way to get a jump on this material is to attach a request for production to the original petition.

No doubt you will receive objections of every type and kind. When you receive these objections and <em>regardless if the defendant states information or documents are being withheld or not, </em>request a privilege log. Once that is received, compel production of the claims file and request the defendant's objections be overruled. <em>Do not accept the insurer mantra</em> that every investigation is undertaken because of anticipation of litigation. <em>See generally In Re Ford Motor Co.</em>, 988 S.W.2d 714, 719 (Tex. 1998); <em>Dunn Equipment v. Gayle</em>, 725 S.W.2d 372, 374-375 (Tex. App. - Houston [14<sup>th</sup> Dist.] 1987, orig. proceeding).

Additionally, when noticing the adjuster's deposition, attach a duces tecum requesting the same material, to cover items that were, of course, <em>accidentally omitted </em>

<em>from the original production</em>. You may question the adjuster directly from the duces tecum, thereby putting the burden of complete production on him/her. A duces tecum circles the wagons and prevents an escape opportunity for the adjuster. Moreover, if materials are omitted, the adjuster is left to explain why, which is a negative for the insurer defendant.

In conclusion, GET THAT CLAIM FILE!

<strong>IV. THE CLAIMS HANDLING MANUAL AS A BONUS</strong>

In conjunction with the duces tecum requesting the claims file, another item to be included is the claims handling manual, claims handling guidelines, and/or similar type of reference material. This item often will describe how claims are to be handled i.e. insurer standards, expectations, and/or guidelines. The production of this item may likely enable counsel to grade the adjuster's conduct and performance with particular reference as to whether the adjuster's actions satisfied the insurer's own standards, requirements, and/or guidelines.

When seeking the claims manual, tailor the request narrowly to that portion dealing with the particular claim at issue and a finite time period. Seeking this material broadly will aid the insurer's argument that counsel is merely fishing and discredits the purpose of seeking this material.

<strong>V. PREPARE, PREPARE, AND PREPARE AND THEN PREPARE MORE</strong>

If you intend to make the adjuster's deposition not only successful, but useful, counsel must prepare, prepare and prepare. Mastery of the claims file is an absolute; in fact, you should make yourself so familiar and knowledgeable of the claims file that you have a far superior grasp of its content than both the adjuster and opposing counsel. You must identify the file's strengths, deficiencies, gaps, reasoning, logic, strategy, access, and potentially missing items.

Setting aside the obvious, adjusters' depositions frequently come in two flavors: unprepared adjusters who have little recall of the file's contents or are purposely evasive and prepared adjusters who are prone to embellishment and masking flaws in the file and claim. Fortunately, it is the prepared adjuster who is the exception. Nevertheless, to expose and exploit the poorly or unprepared adjuster and his file, counsel must know the claims file to demonstrate a concise and directed presentation on how and why the insurer was not just wrong, but deliberately biased.

In addition to the claims file, investigation of the adjuster should also be included. A Google search and a PublicData report are quick and inexpensive sources of information. A visit to the Texas Department of Insurance (TDI) web site will give licensing information, including whether the adjuster is licensed to handle a claim in Texas or other jurisdictions, as well as disciplinary history. The use of various listservs can also provide valuable information.

Another area for preparation is exhibits that an adjuster can prove up, such as a chronology. Research has proven that juries find chronologies helpful and positive. Preparation of a chronology can provide a useful tool for opening statements, strategy for trial, and admissions.

In the case of the well prepared adjuster, preparation will permit counsel to expose embellishments and potential sugarcoating of the adjuster's questionable conduct. Most adjusters are loaded with files and spread thin. It is almost a given that no matter how well the claims representative is prepared or how good a witness he appears to be, it is almost a certainty that every adjuster has material deficiencies in their conduct and claims file. Winging the adjuster's deposition will predictably enhance the insurer's defense, thereby compromising the client's recovery.

<strong>VI. RULES OF THE ROAD </strong>

The following are some suggestive rules when taking the adjuster's deposition:

1. Do <em>not</em> be rude, demeaning, harassing, arrogant or sarcastic. Adjusters are people, too (hard to believe, isn't it?), and juries rarely view mistreating a witness positively, even if the witness presents poorly or is obviously not credible. Let the witness become frustrated and self destruct;

2. Develop a theme based on a review of discovery, including the claims file. Use the theme in deposing the adjuster;

3. Prepare an outline for the deposition and use it. The outline should include a chronology which can illustrate how the insurer reached its decision;

4. Send a duces tecum, including a request for the claims file and claims handling manual that applies;

5. Notice the deposition for videotape. Nonverbal responses and reactions can be just as revealing as the actual content of answers. If the adjuster

performs poorly at deposition, he may well be better prepared and/or presentable at trial. Without video to capture a witness's lack of credibility, a jury cannot grasp the adjuster's demeanor and poor performance;

6. Be very familiar with the necessary facts to prove the claim, as well as the legal principles that control. Adjusters may not be per se experts, but they certainly have a greater understanding of claims and legal principles than the average person. They know what to look for, what to consider, and how the law typically applies. Establish their "superior" knowledge and have them own up to it. Insist the adjuster use that knowledge in his claims handling and demonstrating his conduct was not accidental, but deliberate;

7. Identify any inconsistencies between what the insurer did and what the investigation revealed. Likewise, differences between claims management and claims representatives should be identified where claims management made a decision on the claim, but apparently did not review the file. These instances should be emphasized in questioning the adjuster; and

8. Establish and identify the basis for the claims decision. Explore whether the adjuster is relying on "advice of counsel" as a defense to bad faith. This may well open up the discovery of attorney-client communications.

These rules are by no means exclusive. Without a doubt, counsel must be prepared, then even more prepared.

<strong>VII. THE BOY (INSURER) WHO CRIED "WOLF"</strong>

It is both predictable and axiomatic that seeking the claims file, claims manual, and/or deposition of the claims representative causes the insurer to pucker up, deny relevance, claim privilege of anticipation of litigation, file a motion to quash and/or for protection, claim the adjuster has no personal knowledge, argue it interjects insurance into a liability case, and attempts to bust a privilege. Other excuses abound.

Rather than be surprised or unprepared, anticipate the insurer throwing up every roadblock possible to keep you from deposing the adjuster and getting to the claims file and the adjuster. Insurance companies are run by very smart people and represented usually by skilled lawyers who know that an adjuster's deposition and production of the claims file is not a positive development in defending a case. Insurers and attorneys who represent them know that adjuster's depositions can take a case from defensible to ugly in just a few hours of deposition. The amount of resistance you receive is likely directly proportional to the perceived damage the adjuster's deposition may cause.

Here are a few of the arguments you will likely encounter in opposing your deposition of the adjuster, including requesting the claim file, and suggested responses.

1. <em>This is just a "contract case" and there is no relevance to taking the adjuster's deposition.</em> This response is part of the defense mantra and it is simply not true. In many contract cases, one has to prove liability for coverage (UM, UIM, homeowners, etc.). The adjuster's investigation can be particularly helpful in identifying witnesses, issues, and even witness statements. In a duty to indemnify the case, the adjuster may provide facts helpful to proving that duty. In a coverage case, where it may be close or unclear, the adjuster can be forced to acknowledge ambiguities, prior cases involving similar issues, and/or that the insurer has taken a contrary position in other cases.

This excuse often sounds good, but stripped away of its rhetoric, it has so many holes that its usefulness can readily be exposed.

2. <em>The adjuster and the claims file is shielded by anticipation of litigation exception and/or by work product.</em> If insurers had their way, every investigation conducted would be exempted from discovery. But this point of view has been repeatedly rejected.

Just like any other case, the insurer to maintain this privilege, must meet the test set out in <em>National Tank Co. v. Brotherton</em>, 851 S.W.2d 193, 201 (Tex. 1993). There is both an objective and subjective test. <em>Id.</em> at 203-204. Remember the <em>Ford </em>case generally holding a claims file and logically an adjuster's deposition are discoverable. <em>In Re Ford Motor Co.</em>, 988 S.W.2d at 719.

And do not forget that noncore work product, such as the claims file and/or adjuster's deposition, can be obtained if the requesting party can show undue need and substantial hardship. This exception may take on a greater role for an attorney who enters his appearance long after the claim was denied or litigation commenced. <em>See </em>generally <em>State v. Lowry, </em>802 S.W.2d 669, 673 (Tex. 1991); <em>Dillard Dept. Stores v. Sanderson</em>, 928 S.W.2d 319, 321-322 (Tex. App. - Beaumont 1996, orig. proceeding). <em>See also In Re Bexar County Criminal </em>

<em>District Attorney's Office,</em> 224 S.W.3d 182, 188 (Tex. 2007).

3. <em>An attorney compiled much of the work in the claims file and on which the adjuster relies, so the file and knowledge of the adjuster is privileged.</em>

So goes the argument that an attorney who provides much of the contents of the claims file on which the insurer relies keeps the claims file privileged and the adjuster (maybe attorney) from being deposed. Under this argument, whatever the attorney touches makes it protected.

But not so fast says the Wizard to the Tin Man. This automatic privilege argument has been expressly rejected. <em>In Re Texas Farmers Ins. Exchange</em>, 990 S.W.2d 337 (Tex. App. - Texarkana 1999, orig. proceeding). In the <em>Texas Farmers</em> case, the court found an attorney who was not acting as attorney, but rather an investigator was not shielded from discovery or protected by the attorney client privilege. <em>Id.</em> at 341. This case certainly compromises the defense's argument to prevent discovery. <em>See also In Re Subpoena of Curran</em>, 2004 WL 2099870 (N.D. Tex. 2004).

These are not the only excuses one will hear. But no matter what the argument is, break it down, look for legal authorities, establish exceptions and relevance, and be prepared to not only argue your position, but brief it as well.

<strong>VIII. THE ADJUSTER AS A DEFENDANT</strong>

With increased frequency and especially in light of case law making them a proper defendant under the <em>Texas Insurance Code</em>, the adjuster as a defendant may well be no different than an insurer defendant. Making the adjuster a defendant can enable the plaintiff to exploit and highlight egregious conduct. But if used poorly or improperly, you can make the adjuster a sympathetic witness.

All the suggestions and rules that have been discussed previously apply with equal vigor when taking the adjuster's deposition as a defendant. However, additional work and preparation is necessary.

Initially, establish with the adjuster that not only are the insurer's actions governed by statute, but the adjuster's conduct is equally dictated by law, including the <em>Texas Insurance Code</em> and the <em>Texas Deceptive Trade Practices Act.</em> In simple terms, get the claims representative to acknowledge that if the insurer has violated a statute and the adjuster has also, there is no reason not to hold the adjuster equally accountable.

Demonstrate the conduct of which you complain is directly prohibited by statute by having the regulation before you. Know the specific conduct that is prohibited; in other words, know the statutes that apply to the claims representative. Distinguish any individual conduct that is different than that of the insurer.

If possible, attempt to have the adjuster grade his actions. Whether the adjuster exaggerates or criticizes her claims handling, you are helped. Either you show a lack of credibility or obtain an admission with the claims representative's own testimony.

Explore the materials the adjuster reviewed in preparation for the deposition.

If you do not have them, ask for them. Show that but for the adjuster's review of same, he would have no recall or would not be able to give testimony.

If the adjuster signed the denial letter but someone else made the claims' decision, inquire as to what the person who made the claims decision actually reviewed. Determine why the adjuster signed the letter rather than someone with authority.

Remember Prepare, Prepare and Prepare.

<strong>IX. USING THE ADJUSTER'S DEPOSITION</strong>

The adjuster's deposition can be used in a number of obvious ways and for other creative purposes, as well. Think outside the box.

For example, the adjuster's testimony can be used to bind the insurer regardless of what an organizational representative may say. Under <em>Tex. R. Evid. </em>801(e)(2)(D), the statements of an adjuster may be used as admission by a party opponent where the statement made is within the scope of the agency or employment. An admission of liability by an adjuster in a car wreck case can be binding on the individual defendant.

Another opportunity for use is in the context pitting the insured against the insurer or the defendant and his counsel. Reciting the adjuster's testimony to an insured to illustrate how the adjuster was dropping the insured in the grease may help gain the insured as an ally.

Use of an adjuster's deposition may also be used to demonstrate a conflict of interest. Where coverage is an issue and there is a liability suit ongoing, the adjuster who handles the liability claim and coverage has an obvious conflict.

Contemplate the use of the adjuster's deposition before the deposition and after.

<strong>X. MISCELLANEOUS</strong>

If you get an opportunity to take the adjuster's deposition at his office, TAKE HIM UP ON IT. It is not only strategic, but educational. You can get a feeling of the adjuster's working environment, the neatness and organization of the adjuster's office, signage that might appear such as motivational communications, and what equipment the adjuster has available.

Question the adjuster's background, including family and employment history. Look for other members in the family who are employed in the same company and insurance business. Look for prior insurance experience and how many times the adjuster has been deposed and sued.

Examine the adjuster's appearance. If the defense has her dressed up like someone on the six o'clock news, you might inquire if that is their regular work attire.

Do not be afraid to inquire about medical and marital history to establish or test credibility, impairment, distractions, and work load. An adjuster who has health problems may explain the void or incompleteness of a claims file or handling.

Do not accept the explanation that each claim stands on its own facts and thus there is no specific way to handle the claim. One need only ask them "So, you have no standards, guidelines, manual, procedures, and/or rules that you are to follow in handling this claim." The answer will, of course, be that there are.

Establish early the claims representative's claims handling philosophy. If they do not have one, then that will reflect negatively. If they do, compare and contrast that philosophy with the handling of the claim at issue.

Inquire about the adjuster's rate of pay and how he is paid. Is there a bonus system? How is the adjuster's performance evaluated? Look for compensation incentives especially ones that are designed to pay less on claims or encourage claims denials or minimum payments. Ask about written evaluations given to the adjuster.

Another fertile ground is the selection of experts by the claims representative. Seek how the consultant/expert was chosen - from a list, prior experience, accepted vendors, etc. Determine how often that expert has been used by the adjuster and insurer. Pursue admissions that the choice of experts can influence the outcome of a claim.

<strong>XI. CONCLUSION</strong>

Taking of the adjuster's deposition should be a positive development for the insured's case. However, success depends on preparation, preparation, and preparation and obtaining the claims file well in advance of the deposition.

Anticipate opposition at every turn and determine the purpose(s) in taking the deposition. Finally, do not harass, annoy, or be disrespectful to the adjuster.

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            <author>
									                    <name>On Behalf of Law Office of Mark A. Ticer</name>
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            <title type="html"><![CDATA[Lies, Liens &#038; Loopholes]]></title>
            <link rel="alternate" type="text/html" href="https://www.ticerlawfirm.com/blog/2024/04/lies-liens-loopholes/" />
            <id>https://www.ticerlawfirm.com/?p=48535</id>
            <updated>2024-04-01T16:29:04Z</updated>
            <published>2024-04-01T16:29:04Z</published>
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            <title type="html"><![CDATA[An Update on Appraisal – State Farm v. Johnson and beyond – 2010]]></title>
            <link rel="alternate" type="text/html" href="https://www.ticerlawfirm.com/blog/2024/04/an-update-on-appraisal-state-farm-v-johnson-and-beyond-2010/" />
            <id>https://www.ticerlawfirm.com/?p=48534</id>
            <updated>2024-04-01T16:28:31Z</updated>
            <published>2024-04-01T16:28:31Z</published>
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            <title type="html"><![CDATA[Making Money on Hospital Liens – 2010]]></title>
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            <id>https://www.ticerlawfirm.com/?p=48533</id>
            <updated>2024-04-01T16:28:04Z</updated>
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            <title type="html"><![CDATA[Privacy Issues in Insurance Cases – 2011]]></title>
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            <id>https://www.ticerlawfirm.com/?p=48532</id>
            <updated>2024-04-01T16:27:36Z</updated>
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	        <entry>
            <author>
									                    <name>On Behalf of Law Office of Mark A. Ticer</name>
				            </author>
            <title type="html"><![CDATA[Unwanted and Unwelcome in Settlement Discussions – 2011]]></title>
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            <id>https://www.ticerlawfirm.com/?p=48531</id>
            <updated>2024-04-01T16:26:59Z</updated>
            <published>2024-04-01T16:26:59Z</published>
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